Senior Specialist Quality Management & Customer Complaints 80 - 100% (m/f/d)

About the Position

As a Senior Specialist Quality Management & Customer Complaints, you take on a central role at the interface between quality, customers, sales, and the global organization. You are responsible for the professional handling of customer complaints, driving audit and quality processes forward, and ensuring that the local quality management system complies with global standards. In addition, you lead important quality projects and actively support the continuous improvement of the organization.

What You Can Achieve

• Moderation and management of customer complaint handling including meeting deadlines, coordinating replacement deliveries, and customer communication in collaboration with sales

• Conducting Root Cause Analyses (RCA) together with the laboratory, creating 8D reports, and deriving and tracking lessons learned

• Contact person for the global organization regarding customer complaints as well as conducting regular alignments and meetings

• Maintenance and review of quality-relevant documentation 

• Planning, execution, and support of internal and external audits (internal audits, ISO, supplier, and customer audits) including follow-up of open actions

• Moderation of sustainable solution finding for quality issues together with the Continuous Manager

• Review, maintenance, and further development of processes as well as ensuring the compliance of local processes with global requirements

• Leadership and participation in quality projects (e.g., IRIS certification), including training and Q documentation

What You Bring

• Completed technical studies (FH/ETH) or a comparable qualification

• Several years of experience in customer complaint handling and quality management

• Solid knowledge of 8D methodology, Root Cause Analysis (RCA), as well as ISO and IRIS standards

• Confident use of SAP; knowledge of Intelex and Adonis tools is a plus

• Structured, methodical working style with strong assertiveness and pronounced team orientation

• Very good German and English skills, both spoken and written

More about us  

Hitachi Energy stands for innovative technologies and sustainable energy solutions worldwide. With us, you can expect a secure workplace in a future-oriented company, exciting development opportunities, a collegial and appreciative working environment, as well as attractive social benefits.