Compass Group (Suisse) S.A.
Kloten
11 hours ago
Customer Success Manager 100% (m/f/d) Zurich ZH
- 01 May 2026
- 100%
- Permanent position
- Kloten
Job summary
Join the Compass Group as a Customer Success Manager in Zurich. Be part of a dynamic team!
Tasks
- Manage and develop existing clients to foster long-term partnerships.
- Ensure high customer satisfaction throughout the entire journey.
- Identify up and cross-selling opportunities with the sales team.
Skills
- Experience in Customer Success, Key Account Management, or Sales.
- Strong understanding of customer needs and commercial dynamics.
- Excellent communication skills in German and English.
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About the job
We are looking for a
Customer Success Manager 100% (m/f/d) Zurich ZH
Your area of responsibility
- Support and further development of existing customers with a focus on long-term partnerships as well as active communication with our customers and their decision-makers on site
- Ensuring high customer satisfaction throughout the entire customer journey
- Identification of up- and cross-selling potentials in close cooperation with the sales team
- Analysis of customer needs and derivation of concrete measures to optimise services
- Coordination and alignment between customers, operations and internal departments
- Creation and evaluation of reports as well as presentation of relevant key figures
Your profile
- Experience in customer success, key account management or sales environment
- Ideally, you have experience and expertise from the culinary, gastronomy or hotel industry
- Strong understanding of customer needs and commercial contexts
- Strong communication skills in fluent German and very good English as well as confident appearance towards internal and external stakeholders
- Structured and independent working style
- Affinity for numbers and experience in dealing with KPIs
- Enjoyment of regular customer contact and interest in demanding customer relationships
You will work in a committed and friendly team in our beautiful and modern service centre in Kloten, directly at our customers’ sites or in the home office.
Your benefits
- Various development and career opportunities - also internationally
- Modern learning & development programme for the internal training and further education of our employees
- Support for external further training
- Family-friendly and regulated working hours* (Mon to Fri, no weekend/evening work)
- Part-time positions are possible at all levels
- 16 weeks maternity leave / 2 weeks paternity leave (above statutory compensation level)
- Purchase of holiday credits with generous employer contribution
- Home office option and free parking spaces for our employees in the service centres
- Certified as a Friendly Workspace since 2015 for systematic occupational health management
- Above statutory accident coverage
Your application
If you have any questions about the recruitment process, Christian De Buck, HR Business Partner, will be happy to provide information.
Who we are
With the sector-specific brands Eurest, Scolarest, Medirest, Eurest Services, Rapport Guest Services, Compass Consulting and Compass Catering, we, Compass Group (Switzerland) AG, are active in corporate catering, event catering as well as in reception desk and hospitality services. As a member of Compass Group PLC, the world’s leading company in foodservice – with over 580,000 employees in around 30 countries – we skilfully combine international expertise with local commitment and bring people together thanks to our passion for contemporary cuisine and creating an atmosphere of unique hospitality.
Our recruitment process
Thank you for your online application! We review your documents with great interest, carefully check everything and then make a first selection from all applications. Afterwards, we will contact you and keep you informed about the next steps.
The steps in the personal introduction process unfold like a 4-course menu:
