Reservation & Ticketing Agent (f/m/d)
Key information
- Publication date:29 July 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Geneva
Job summary
Join AVIAREPS as a Reservation & Ticketing Agent in Geneva! Enjoy a dynamic work environment with travel industry benefits.
Tasks
- Process ticket purchases and manage reservations via various channels.
- Provide excellent customer service and resolve inquiries efficiently.
- Assist with special requests and ensure smooth payment processing.
Skills
- High school diploma required; travel industry experience preferred.
- Fluent in English and French with strong communication skills.
- Proficiency in ticketing systems and ability to multitask effectively.
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(Full-time)
Genf
Reservation & Ticketing Agent (f/m/d) in Geneva
AVIAREPS has more than 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.
We are looking for a
Reservation & Ticketing Agent (f/m/d)
based in our office in Geneva
The Ticketing Agent will be responsible for providing outstanding customer service by assisting customers with ticket purchases, reservations and inquiries. This role requires excellent communication skills, attention to detail and the ability to handle a high volume of transactions efficiently.
Your tasks:
- Ticket Sales: Process ticket purchases and reservations through various channels including phone, email, and in-person transactions
- Customer Service: Address customer inquiries, resolve issues, and provide information regarding schedules, prices, and other relevant details
- Support Services: Assist customers with special requests and provide information on travel policies and procedures
- Problem Resolution: Handle customer complaints and issues with professionalism and escalate to appropriate personnel when necessary
- Payment Processing: Accurately process payments, refunds, and exchanges in accordance with company policies
- Collaboration: Work closely with team members and departments to ensure a seamless customer experience
Your qualifications:
- Education: High school diploma or equivalent; additional education in customer service or travel services is a plus
- Experience: Previous experience in a customer service role, preferably in the travel industry
- Skills:
- Strong communication and interpersonal skills
- Fluent in English and French
- Proficiency in using ticketing systems and software
- Ability to handle multiple tasks and work under pressure
- Attention to detail and strong organizational skills
- Problem-solving abilities and a positive attitude
Our offer:
- A pleasant working environment in a dynamic and motivated team with hands-on mentality
- An exciting working environment and new challenges
- Varied full-time position with a high degree of personal responsibility in an international environment
- Attractive location in central Geneva with excellent transport links
- Modern work place with an open-door policy & short communication channels
- Travel industry benefits – access to PEP offers and other Fringe Benefits
