Product Owner / Project Manager Conversational AI (m/f/d), 80–100 %, Zurich/Hybrid

About the job

• Responsibility for the conception, prioritisation, implementation, further development, optimisation/quality assurance and professional operation of customer-facing bots with a focus on the Chat & Voice channels
• Close collaboration and coordination of our agile IT squad from PI planning, prioritisation of technical implementations to release planning
• Central interface between business units and IT as well as capturing and analysing requirements from the business units and translating them for IT
• Leading and participating in professional and technical projects to implement conversational AI use cases with a focus on Chat & Voice in close cooperation with our core process teams
• ...and much more, which we do not yet know today that we will need tomorrow

• You have a very good (technical) university degree with a focus on business or natural sciences (or a comparable qualification) as well as at least four years of relevant professional experience in a comparable environment
• You bring experience as a Product Owner, impress with a strong business mindset and excellent conceptual skills, are familiar with agile working methods and have experience leading interdisciplinary project teams.
• You have sound knowledge in the field of conversational AI and a strong affinity for digital customer interactions. You develop practical chat and voice bot solutions that create real added value for customers. Topics such as dialogue design, natural language processing, generative AI, and the integration of bots into existing systems and processes are familiar to you. Ideally, you already have experience in the development and continuous optimisation of customer-facing bots.
• You approach your work with enthusiasm and a pronounced hands-on mentality and convince through teamwork as well as independent work.
• You bring excellent conceptual and analytical skills, work in a structured manner, quickly find your way in a dynamic environment, act confidently in agile organisations and convince with a target group-oriented communication style in German and English.

• Flexible annual working time model with at least 5 weeks of holiday
• Modern offices in urban locations
• Generous regulations for working from home
• Contribution to the health insurance package
• Contributions to the pension fund well above the legal minimum
• Forward-looking issues and a wide range of training and further education opportunities