Team Leader Customer Service Basel
Callpoint AG
Basel
Key information
- Publication date:28 October 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Basel
Callpoint - an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. We develop people: passionately, honestly, and on equal footing.
convinced 100% that only enthusiastic employees inspire our customers and enjoy communicating with people?
Then come to us and become part of the Callpoint Family!
If we have sparked your interest, we look forward to receiving your application. You can send it by email to stephanie.oester@callpoint.ch. If you have any questions, Stephanie Oester is happy to assist you at +41 58 201 15 80.
convinced 100% that only enthusiastic employees inspire our customers and enjoy communicating with people?
Then come to us and become part of the Callpoint Family!
- Professional and personnel management of a team of approx. 15 employees
- Support, coaching, further development, and assistance of employees in challenging situations within the team
- Ensuring consistently high service quality
- Managing daily tasks, priorities, and resources in a 24/7 environment
- Close collaboration with Workforce, project managers, and clients
- Further development of processes, knowledge management, and workflows
- Participation in recruitment days and conducting assessments during employee acquisition
- Involvement in daily business operations
- Fluent Swiss German or German skills in spoken and written form as well as another national language (French or Italian)
- Enjoy helping people develop professionally and personally
- Confident, clear communication – even under high workload
- Structured working style and a good understanding of KPIs and operational management
- Willingness to take responsibility and make decisions
- Motivation to actively shape the strategic importance of the 24/7 team
- Leadership experience is an advantage
- A clean criminal record and debt enforcement register extract are required for employment
- Being part of a company or family where people are always at the center
- Shaping a successful future together
- A key role at the heart of operational business
- Influence on team culture, service quality, and cross-location collaboration
- Scope for design and the opportunity to implement visible improvements
- A team that sticks together, supports each other, and grows together
- 100% workload
- Internal and external training opportunities
- 5 weeks of vacation, additional vacation can be purchased upon request
- Allowances of up to 50% for night, Sunday, and public holiday shifts
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
If we have sparked your interest, we look forward to receiving your application. You can send it by email to stephanie.oester@callpoint.ch. If you have any questions, Stephanie Oester is happy to assist you at +41 58 201 15 80.
