SME Onboarding Specialist in the Service Centre 80-100%

21 August 2026
80 – 100%
Permanent position
Lenzburg

Job summary

Join our innovative bank where fintech and digital solutions thrive. Be part of a dynamic team shaping the future of banking.

Tasks

Handle and process SME openings from the digital onboarding journey.
Manage administrative tasks like account openings and inquiries.
Conduct clarifications through customer phone contact.

Skills

Commercial training, preferably in banking; professional experience in SME processes.
Strong analytical skills and customer orientation are essential.
Fluent communication in German and French, additional languages are a plus.

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About the job

Banking of the future - while others are still talking about it, we are already in the midst of it. Fintechs & digital solutions have long been part of our everyday life and we want more. Are you a reliable person who would like to engage professionally for our bank? Then become part of our well-coordinated team in the Service Centre and help shape the future of HBL with us.

Your tasks

Taking over and processing SME openings from the digital onboarding process in the Service Centre
Handling administrative tasks: opening capital deposit accounts, opening business relationships for SMEs, processing written enquiries and orders, including handling customer-related pending matters and conducting clarifications in telephone customer contact.

What you bring

Commercial basic training, preferably banking training (e.g. CYP)
Professional experience along the entire SME process (end-to-end)
Knowledge of dealing with regulatory requirements (OR, VSB, AIA / FATCA)
Analytical skills, effective working methods, high self-motivation & customer orientation
Affinity for digital channels is an advantage
Team player with very good communication skills in German and French mandatory; further foreign language skills are an advantage

Our offer

Work locations: Lenzburg or Grosshöchstetten
Varied and future-oriented activity
Innovative, dynamic environment
Attractive employment conditions
Uncomplicated first-name culture
Suitable for returnees

Have we aroused your interest? Then apply online today – we look forward to receiving your complete application documents.

We only accept direct applications.

Your contact

Michael Grösser, Team Leader Service Centre, Tel. +41 62 885 14 36
Mark Mirdita, HR Business Partner, Tel. +41 62 885 13 60