Reservations Management Trainee 100% (m/f/d)

With its more than 165-year history, the Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and first-class service offerings for guests from all over the world.

Our corporate culture is characterized by a flat hierarchy, collegial cooperation, and a healthy dose of humor as well as passion.

We are convinced that only satisfied employees can inspire our guests - that is why we offer a working environment that motivates, inspires, and encourages top performance.

We are proud to have officially received the "Great Place To Work ® Switzerland" award. This certification is based on the evaluations of our employees, who perceive our workplace culture as excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland.

Are you ready to create excellent guest experiences with us and learn and develop a lot in the process? Then you are exactly right with us!

We look forward to your application for the open position as

Reservations Management Trainee 100% (m/f/d)

Your daily work

• Processing reservations: Receiving, processing, and confirming booking requests for rooms, suites, and special packages via various channels (phone, email, online booking systems).
• Guest communication: Friendly and professional handling of inquiries, advising on offers, packages, and hotel services to ensure optimal guest satisfaction.
• System maintenance: Managing reservations in the Property Management System (PMS) including maintaining and updating the guest database.
• Collaboration with other departments: Close cooperation with reception, sales department, and revenue management to ensure a smooth guest journey.
• Quality assurance: Ensuring a high standard in processing booking requests and supporting the optimization of internal processes.
• Upselling and cross-selling: Actively recommending additional services and offers to increase revenue.
• Participation in meetings: Planning and attending revenue meetings, team meetings, and other cross-departmental discussions to gain comprehensive insight into strategic and operational topics.
• Insight into group reservations: Supporting and overseeing the group reservation process, including coordination and communication with the relevant departments.

What we expect from you

• Currently enrolled as a student at a Swiss hotel management school
• Very good German and English skills, additional French skills are an advantage.
• Independent, structured, and reliable working style, even in a dynamic environment.
• Organizational strength and team orientation, combined with joy in working with people
• Flexibility: Willingness to work across departments if needed or to respond flexibly to changed work requirements.
• Technical affinity: Confident handling of MS Office and ideally experience with hotel software such as Opera or Protel.

Our benefits

• Generous discounts for hotel stays at the Bürgenstock Collection and member hotels of the Swiss Deluxe Hotels group as well as Leading Hotels of the World
• Benefits platform for employees with permanent discounts in various stores
• Regular events for employees (summer party, Christmas aperitif, and birthday dinner)
• Support for professional training and development
• A complimentary hotel night for you and your companion

Have we sparked your interest?

Then we look forward to your application and Isabelle is happy to answer any questions by phone at 031 326 80 88 or by email.

Contact

Isabelle Spörri, Human Resources Assistant

isabelle.spörri@schweizerhofbern.com / +41 31 326 80 88

Hotel Schweizerhof Bern AG, Bahnhofplatz 11, CH-3001 Bern