Front Office Agent (m/f/d)

• Warm welcome as well as professional and personal care of our international guests: You read between the lines, go the extra mile and thus ensure an unforgettable stay.

• Carrying out check-in and check-out as well as processing, coordinating and controlling administrative tasks at the reception according to Chenot standards.

• Professional management of guest concerns and complaints.

• Compliance with and further development of quality standards.

• First experience at the front office in luxury hospitality

• Very good English skills in spoken and written; additional foreign languages (Russian, Italian or French) are an advantage

• Ideally knowledge of the hotel software «Protel» or «Protel Air»

• Host qualities: Service at the highest level is your passion

• Structured and organized way of working as well as resilience – you keep an overview even in stressful situations

• Team player with a positive attitude: You support your colleagues and contribute proactively

We are looking for a personality who is ready to take the next career step. This position offers the opportunity to make a difference, learn and develop – in an exciting environment of an internationally active company with continuous growth.

The focus is on health, well-being and luxury. You have the chance to actively contribute and set sustainable accents. You benefit from personal and professional development as well as from various company-related incentives.