Case Manager at the Medical Directorate

About the job

Administration

Case Manager at the Medical Directorate

To strengthen its team, the Medical Directorate (DIM) of the CHUV is looking for a case manager with a workload of 70% to 100%, on a permanent contract. The starting date is scheduled for 1 October 2026.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, the CHUV plays a leading role in medical care, medical research and education.

The Medical Directorate (DIM) ensures the quality and safety of care at the CHUV. It supports clinical services in the evolution of their practices, manages medico-insurance and medico-legal aspects of medical activity, and contributes to the continuous improvement of institutional processes.

Mission

• You handle medical information requests from insurers for patients cared for at the CHUV
• You ensure the administrative follow-up of file requests in collaboration with insurers, clinical services, Patient Administrative Management (GAP) and the Medical Coding, Control and Archiving Centre (CCAM)
• You participate in the overall management of requests processed by the unit
• You inform internal and external contacts about the procedures in force
• You contribute to the continuous improvement of file processing procedures and participate in the implementation of optimisation actions.

Profile

• You hold a commercial employee CFC or an equivalent qualification
• You have more than 3 years of professional experience, ideally acquired in the hospital or insurance sector
• You are familiar with the functioning of the hospital environment, medical terminology and institutional tools (Soarian, Archimède, Axya, Qualiac, Ultragenda, etc.), which is an asset
• You master office tools and are comfortable managing data from several applications
• You demonstrate good analytical skills, rigour and excellent organisational sense
• You enjoy teamwork, have good interpersonal skills and communicate with ease
• You are dynamic, adaptable and motivated by continuous improvement
• You have a perfect command of French and good knowledge of English.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• First-class social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of holiday per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad
• Social, cultural and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the framework of the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles and discounts on the purchase of electric bikes)
• Quality hotel-standard staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contacts for information about the position: Mrs Monica Mancini, insurance case manager, at 021 314 12 85 or Mrs Claudia Grappin Spath, deputy insurance case manager, at 021 314 14 61.

As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you are unable to apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by their services are not accepted and cannot be invoiced. Thank you for your understanding.