Senior Back Office Clerk

Who are we?

CARBAGAS AG, a company of the Air Liquide Group, produces and supplies high-quality gases and sophisticated gas applications for industrial and medical use.

We are everywhere in your daily life and you don't see it! From the bubbles in your lemonade to the chip in your smartphone to reducing environmental emissions - we are involved with our customers in the innovative development of their applications.

Your contribution to our vision | Your commitment

• Process management and optimization: You are responsible for managing the customer database in systems such as SAP and Salesforce, driving continuous process improvement, and developing strategies to optimize operational workflows.

• Expertise in invoicing and accounting: You strategically manage invoicing, including credit note management, and support monthly closings.

• Solving complex problems: You independently handle customer inquiries (by phone and in writing), complaints, and difficult situations, find efficient solutions, and act as the key contact person.

• Strategic collaboration: You work closely with sales teams and other departments to ensure smooth coordination and clear information flow, also supporting team colleagues.

• Proactive task management: You ensure the management of the backlog and administrative tasks to guarantee a well-organized and efficient back office.

Convincing all around | Your profile

• Independence and responsibility: You can manage your workload independently, set priorities, and act proactively.

• Technical expertise: Excellent command of relevant IT systems (especially SAP and Salesforce) is essential.

• Excellent social skills: You can adapt to your conversation partners, communicate clearly, and defuse tense situations through your calmness and problem-solving skills.

• Analytical and communication strength: You are able to summarize and clearly present complex information, as well as suggest improvements based on your analysis.

• Team player mentality: You are a true team player who shares knowledge and supports colleagues.

• Language skills : You speak fluent German and have good French skills. 

Our differences make our joint performance.

At CARBAGAS AG / Air Liquide, we are committed to creating a diverse and inclusive work environment that takes into account the diversity of our employees, customers, patients, stakeholders, and cultures worldwide.

We welcome and consider applications from all qualified candidates, regardless of their background. We firmly believe that a diverse organization offers people the opportunity to express their talents both individually and collectively. And that it promotes our innovative ability by living our principles, acting for our success, and creating a committed environment in a changing world.