Workplace Support Specialist (m/f/d)
Universität St. Gallen
St.Gallen
Key information
- Publication date:16 August 2025
- Workload:100%
- Place of work:St.Gallen
Job summary
Join the University of St.Gallen's Frontend Services team! Experience a dynamic work environment focused on user support.
Tasks
- Configure, install, repair, and dispose of IT end devices and peripherals.
- Provide 2nd-level support for IT client management, troubleshooting hardware and software issues.
- Manage OS patching for Windows devices and ensure timely updates distribution.
Skills
- EFZ in IT or equivalent, with solid experience in IT client support.
- Strong IT knowledge in Windows 10/11 and MS TEAMS phone functionality.
- Familiar with ITIL and ticketing systems like ServiceNow.
Is this helpful?
The service center "Frontend Services" consists of the areas "IT Service Desk" and "IT Client Management" and forms the basis for professional end-user support with its 15 employees and 4 interns, being perceived as the first point of contact and the face of IT.
Your tasks
- Configuration, installation, repair, and disposal of IT end devices (HW portfolio of HSG including necessary peripheral devices)
- 2nd level support tasks in the area of IT Client Management regarding HW and SW troubleshooting, as well as advising end users
- Quality control (testing, acceptance of new SW/HW)
- Delivery and commissioning of ordered hardware on the campus of the University of St.Gallen
- Inventory management of IT hardware components
- Main responsibility for OS patch management of Windows devices (desktops, notebooks) - Windows Update for Business
- Review and timely distribution of Windows updates (feature and security patches)
- Responsibility for providing end-user-based telephony functionality (MS TEAMS)
- Training of employees in the area of IT-FS on new HW products
- Control and maintenance of inventory data in the ITSM tool
- Coordination and collaboration in IT relocations
Your profile
• Training as an IT specialist EFZ or equivalent training
• Solid experience in IT client support (2nd level) and/or IT client management
◦ Troubleshooting hardware, software, and network issues
• Good IT knowledge in the following areas:
◦ Windows 10/11
◦ MS TEAMS telephony (user administration, call flows, devices)
◦ Microsoft Entra ID / AAD, M365, MS Intune
◦ IT client hardware, driver & firmware management
◦ Windows Update for Business
• Basic IT knowledge in the area of macOS
• IT knowledge in using a ticket system (e.g. ServiceNow)
• ITIL certification is an advantage
• Driving license category B
"A place that creates knowledge" - As one of the leading business universities in Europe, the University of St.Gallen (HSG) is committed to educating over 9800 students and offers around 3330 employees an attractive and innovative environment in research, teaching, continuing education, and administration."
