After-Sales Service Team Leader

After-Sales Service Team Leader1630 Bulle Apply now

Rethinking energy – together, with you

NeoVac offers complete solutions for the intelligent and resource-friendly use as well as the safe storage of energy and water. With 50 years of experience, we are the leading provider on the market offering a comprehensive service, and the enthusiasm of our nearly 680 employees is the driving force behind our constant evolution.

We want to rethink energy. And we would be happy if you join us as After-Sales Service Team Leader.

NeoVac – Making energy smarter

Your tasks

• Effective implementation of operational objectives set by the service center management in daily activities
• Management of coordinators associated with the team as well as service technicians in the service area (10 employees)
• Implementation of performance control based on indicators to ensure team productivity and efficiency
• Continuous prioritization of service orders based on operational indicators
• Active support of the team in coordination/department of service technicians and order planning
• Conduct written and telephone communication related to orders with customers (load administrations and building technology installation companies)
• Handling complaints and administrative processing of claims
• Active and constructive collaboration with other departments (sales, service, quality assurance)
• Support for the development of a positive team culture
• Identification of training needs and development potentials within the team
• Ensuring effective and targeted integration of new staff members

Your profile

• Basic technical training (heating/sanitary/electrical) or initial/continuing commercial training or equivalent professional experience
• Ideally experience in the technical building sector
• Several years of management experience (e.g., as a team leader or similar management role)
• Basic user knowledge in managing Excel, Word, PowerPoint, etc.
• Passion for personnel management
• Confident and thoughtful attitude with assured communication
• Ability to recognize and resolve conflicts
• Motivating personality, team-oriented with a lived feedback culture
• Effective and solution-oriented decision making
• Structured and organized working methods with analytical thinking
• Experience in planning (an advantage)
• Very good command of French spoken and written, knowledge of German is an asset

Our offer

• Informal culture and a family community
• Activity in a future market and support from a perfectly organized team
• Complete and structured integration
• Flexible working hours
• Nice offices with generous workspace and optimal office infrastructure
• Free parking
• Attractive employment conditions and at least five weeks of vacation

Contact

+41 (0)58 715 50 50