Employee in Customer Support 80%
Callpoint AG
Basel
Key information
- Publication date:16 August 2025
- Workload:80%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Callpoint, a Swiss-owned call center dedicated to its staff and clients. Enjoy a supportive work environment with growth opportunities.
Tasks
- Handle First Level Support inquiries and technical issues with care.
- Process emails and administrative requests after training.
- Accurately document customer concerns in the system.
Skills
- Fluent in German, Italian, and French; reliable and flexible.
- Strong PC skills and customer service experience.
- Team-oriented with a focus on service excellence.
Is this helpful?
Are you trilingual (D/ITA/FR), resilient, technically skilled, and enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application.
- You will handle first-level support inquiries and complaints and address errors and technical issues
- Email and administrative inquiries will also be part of your responsibilities after the training phase
- Complete and error-free recording of customer requests in the system
- Working hours: Monday to Sunday between 7:00 AM and 10:00 PM and night shifts from 10:00 PM to 7:00 AM
- After the training phase, 80% is desired and home office is possible
- You are proficient in German, Italian, and French, both spoken and written
- Service orientation, good PC skills, and experience in customer service facilitate the entry
- Flexibility and reliability are additional plus points
- You are looking for a hybrid work model where you can also work a few days from home
- A clean criminal record and debt collection register extract are required for employment
- Start immediately or by arrangement
- After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
- For each additional national language, you will receive a bonus of CHF 100.- (100%)
- One additional vacation day for each year until the 5th year of service
- For night, Sunday, and holiday shifts, you will receive bonuses of up to 50%
- Pleasant working atmosphere, careful training, and individual support
- Employee discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
Have we piqued your interest? Then apply online.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.
