SME Onboarding Specialist in the Service Centre 80-100%

01 August 2026
80 – 100%
Permanent position
Lenzburg

Job summary

Join us to shape the future of banking with innovative digital solutions! Experience a dynamic work environment with great benefits.

Tasks

Handle and process SME openings from the digital onboarding process.
Manage administrative tasks related to account openings and customer inquiries.
Communicate effectively with clients to resolve pending issues and clarifications.

Skills

Commercial training, preferably in banking, plus relevant work experience.
Strong analytical skills with a customer-oriented mindset.
Fluent in German and French, additional languages a plus.

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About the job

Banking of the future - while others are still talking about it, we are already in the midst of it. Fintechs & digital solutions have long been part of our everyday life and we want more. Are you a reliable person who would like to engage professionally for our bank? Then become part of our well-coordinated team in the Service Centre and help shape the future of HBL with us.

Your Tasks

Taking over and processing SME openings from the digital onboarding process in the Service Centre
Handling administrative tasks: opening capital deposit accounts, opening business relationships for SMEs, processing written enquiries and orders, including handling customer-related pending matters and conducting clarifications in telephone customer contact.

What You Bring

Commercial basic training, preferably banking training (e.g. CYP)
Professional experience along the entire SME process (end-to-end)
Knowledge of regulatory requirements (OR, VSB, AIA / FATCA)
Analytical skills, effective working style, high self-motivation & customer orientation
Affinity for digital channels is an advantage
Team player with very good communication skills in German and French mandatory; further foreign language skills are an advantage.

Our Offer

Work locations: Lenzburg or Grosshöchstetten
Varied and future-oriented activity
Innovative, dynamic environment
Attractive employment conditions
Uncomplicated informal culture
Suitable for returnees

Have we piqued your interest? Then apply online today – we look forward to receiving your complete application documents.

We only accept direct applications.

Michael Grösser, Team Leader Service Centre, Tel. +41 62 885 14 36
Mark Mirdita, HR Business Partner, Tel. +41 62 885 13 60