Service Advisor (m/f/d), 100%
Scania Schweiz AG
Jona
Key information
- Publication date:03 October 2025
- Workload:100%
- Place of work:Jona
Job summary
Scania is committed to advancing sustainable transport solutions. Join us in creating better mobility for society and the environment.
Tasks
- As a service consultant, you are the face of our company.
- You will manage order intake and scheduling for customers.
- Provide tailored service solutions based on customer needs.
Skills
- Experience in customer service or willingness to learn required.
- Strong communication skills and empathy towards clients.
- Proficiency in DMS and MS Office is essential.
Is this helpful?
Scania takes responsibility with the goal of advancing the development of sustainable transport systems and creating mobility solutions that are better for society, the environment, and business. We set milestones in the transition to a sustainable transport system.
Where others see problems, Scania sees solutions.
To complement our team in Jona, we are looking for a
Service Advisor (m/f/d), 100%
As a service advisor, you are the business card of our company. Are you a proactive doer personality with the necessary dose of empathy that our customers can rely on? Would you like to learn more about this exciting role?
Your task:
You are responsible for order acceptance and entry, creating quotes, and scheduling appointments with our customers. Workshop and maintenance planning are also part of your responsibilities. You competently advise our customers and offer them needs-oriented service and maintenance solutions. As an experienced professional, you receive customer concerns and independently develop appropriate solution proposals. Thanks to your professional experience in the industry, you navigate skillfully through the common key figures, keep the overall company goal in mind, and find adequate approaches to challenges.
We offer you:
• A premium-class product
• Up to 80% cost participation in job-specific training and further education
• 100% continued payment of salary in case of illness or accident for 2 years
• 100% continued payment of salary during paternity leave
• Versatile training offers (internal/external)
• Uncomplicated informal culture at all levels
• Possibility for unpaid leave
• 5 weeks of vacation
• Variable profit sharing up to CHF 6,000.--/year
• No company holidays
• Flexible pension planning in the form of selectable savings plans
You offer us:
• Passion for the product and industry
• Customer service advisor certificate or comparable training such as the "Certified Customer Service Advisor", or willingness to complete it
• Professional experience as a mechanic/service advisor in the truck sector is an advantage
• Good DMS and MS Office user skills
• Enjoyment in selling products and services
• Local language proficiency in spoken and written form is a must
For questions about the content of the position and the environment, our operations manager,
Peter Elmer, phone number +41 55 224 40 12*, is happy to assist you
