Deputy Head of Support and Customer Service 100% (m / f / d)

About the job

We are an internationally leading Swiss traditional brand for bathroom fittings and high-quality fixtures. Our products and services stand for quality, innovation and design in the bathroom, in public facilities and in the kitchen. We owe our success to the commitment and daily efforts of our motivated and globally active employees. Would you like to contribute as well?

For our nationwide support and customer service organisation, we are looking for a

Deputy Head of Support and Customer Service 100% (m / f / d)

In this demanding role, you will actively support the department head in leading and further developing this strategically important area of responsibility.

What tasks await you with us:

• Deputising for the After Sales Manager
• Coordinating the various teams within the support and customer service area
• Managing our cross-departmental and company-wide processes
• Defining and actively participating in updating processes and IT tools
• Technical customer support for our products
• Training on new products as well as on the introduction of new IT tools
• Leading a team (when appropriate)

What we expect from you professionally:

• Ideally, you have completed a technical education (preferably in the sanitary sector) and supplemented it with further training (e.g. as a Technical Salesperson or similar)
• You have several years of experience in customer service and technical support
• You are proficient in German (spoken and written) and can communicate easily in French (preferably also English and Italian)
• You are an experienced IT user and feel comfortable with IT topics and challenges
• You have already successfully demonstrated your conceptual and organisational skills.

You are a reliable team player characterised by dependability, strong customer and solution orientation, as well as flexibility. In addition, you enjoy contributing constructively and developing further in a dynamic environment.

What we offer:

• A responsible and varied challenge in a collegial working environment and an exceptional industry
• Attractive employment conditions as well as a staff restaurant, public transport commuting allowance, free parking, Reka entitlement, etc.

A job for you?

Then we look forward to receiving your complete application documents.

LAUFEN Switzerland AG

Human Resources

Wahlenstrasse 46

CH-4242 Laufen