Bilingual German/French Claims Customer Service Manager (m/f/x) - 80-100%
VAUDOISE ASSURANCES HOLDING SA
Lausanne, VD
Key information
- Publication date:15 November 2025
- Workload:80 – 100%
- Place of work:Lausanne, VD
Job summary
Join Vaudoise, a leading Swiss insurer focused on a healthy work environment. Enjoy the opportunity to grow your talent in an inspiring workplace.
Tasks
- Handle client inquiries via phone and email in German and French.
- Process claims and assist insured clients with specific tasks.
- Analyze and explain claims statements to clients effectively.
Skills
- Strong IT skills, fluent in German and good French proficiency.
- Attention to detail and a sense of responsibility are essential.
- Customer-oriented approach to handle inquiries competently.
Is this helpful?
A solid and forward-looking employer, Vaudoise is one of the leading insurers in Switzerland. True to its cooperative nature and values, it encourages the creation of a healthy, inclusive, and inspiring work environment, ideal for developing your talent.
To strengthen our Epona team, which offers our clients quality services in pet insurance, we are looking for a bilingual German/French Claims Customer Service Manager 80-100% (m/f/x).
Your main tasks:
- Respond to customer inquiries by phone and email
- Handle claims-related tasks on behalf of our insured within specific competencies and processes
- Receive and analyze claims declarations received by mail and enter them into the system
- Analyze and explain statements to customers by email or phone;
- Contact veterinarians to complete claims files;
- Various correspondence in German and French by mail, email, or phone,
- Management of other miscellaneous tasks
The benefits:
- Autonomy in your work and organization
- Acquire skills and a better understanding of the medical world
- Small team with good group cohesion
- Diverse work
- Close proximity to customers
Your profile:
- Very good command of computer tools
- Perfect command of German – spoken and written (native German/Swiss German required)
- Good command of French
- Rigor, precision, sense of responsibility, autonomy, and team spirit are qualities that describe you and will contribute to providing high-quality service to our clients.
- Thanks to your service and customer orientation, you handle your interlocutors' requests competently and courteously.
If you are ready to take on the challenge of this varied position and meet the required qualifications, we will be happy to review your application. A CV with photo and a cover letter in German would be appreciated. Discover the story and success of Epona. You will thus participate in our success!
