Business Operations Manager
Stadt Bern
Bern
Key information
- Publication date:22 October 2025
- Workload:100%
- Place of work:Bern
Job summary
Join our team in ensuring efficient business processes and quality service. Enjoy a collaborative environment with growth opportunities.
Tasks
- Oversee smooth and efficient business process flows.
- Implement strategies to enhance efficiency and service quality.
- Support leadership in identifying improvements and setting goals.
Skills
- Completed education in process management, business, or similar.
- Strong communication and mediation skills across teams.
- Analytical, solution-oriented, and enjoys coaching with humor.
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Activities
- Ensuring the smooth and efficient operation of business processes
- Implementing business strategies to improve efficiency and enhance service quality
- Supporting leadership in identifying improvement opportunities and setting long-term goals
- Promoting the necessary corporate culture, including through coaching, communication, and training
- Leading and managing solution teams (organizationally) for the efficient implementation and establishment of topics and solutions
- Taking over process ownership of the measurement and reporting process (including KPI reporting and tracking)
Profile
- Completed education and training in process and quality management, business administration, business informatics, or comparable (HF, FH or university)
- Several years of experience in establishing quality and process management tasks
- Experience in operational management of interdisciplinary teams (solution teams)
- Strong communication and mediation skills between management and operational teams
- Structured, analytical, solution-oriented and proactive working style, independence as well as enjoyment in coaching, humor
- High service, customer service, and customer orientation
