Team Leader Outpatient Services

100%, Landquart, Work@Home

What to expect

Leadership, promotion and further development of a committed team
Ensuring high-quality and efficient service processing in the outpatient sector in compliance with legal requirements and internal guidelines
Contact person for complex concerns of insured persons, service providers and authorities
Professional handling of complaints and finding solutions with a strong customer focus
Active participation in projects and working groups to further develop the specialist department
Continuous optimisation of processes and workflows to increase efficiency and quality
Shaping a modern, service-oriented and future-oriented service organisation

What you bring

Medical or commercial basic training
Further training in social insurance and/or leadership topics
Experience in a similar role, ideally in the health insurance sector
Leadership experience
Committed, independent and resilient personality
Excellent communication and negotiation skills
Flawless German language skills, additional foreign language skills advantageous

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