Medical Assistant in Customer Service

About the job

About us

Unilabs is one of the leading diagnostic companies in Europe and offers patients, across four continents, a comprehensive range of laboratory, pathology and imaging services. As a digital leader covering the entire diagnostic field, Unilabs’ more than 13,000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people each year.

Your responsibilities

• Managing the telephone switchboard
• Managing the Customer Service email inboxes
• Transmitting analysis results
• Writing and managing various correspondences
• Handling complaints from medical practices, clinics and hospitals
• Advising doctors on pre-analytical protocols
• Managing non-conformities and file modifications
• Adding analyses
• Performing various general tasks specific to the department

Required skills

Technical:

• Scientific or medical training (laboratory technician diploma or medical assistant)
• Good knowledge of common medical analyses, typical results and pre-/analytical protocols
• In-depth knowledge of medical practice and hospital procedures with a minimum of 5 years’ experience
• Comfortable with IT tools and able to work quickly
• Good oral and written command of French
• English and/or German would be an advantage

Personal:

• Confidence on the telephone and interpersonal skills
• Excellent customer service and listening skills
• Autonomy and initiative, team spirit
• Stress resistance
• Priority management
• Rigour, care and professionalism
• Flexibility due to irregular hours

We offer

• An exciting and dynamic working environment with an international dimension
• The opportunity to take on responsibilities and develop your potential
• A positive working atmosphere in a collaborative setting and a corporate culture promoting respect and recognition
• Attractive social benefits, as well as a 40-hour work week and 5 weeks’ holiday per year
• An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group

Contact details

Mr Laurent Krenzi