Service Technician (m/f) Escalators - Geneva - Lausanne
Lausanne
Key information
- Publication date:06 August 2025
- Workload:100%
- Place of work:Lausanne
Job summary
Join KONE in a dynamic role focused on customer relationship management.
Tasks
- Manage the installation environment during assembly activities.
- Ensure safe and timely equipment installation per KONE procedures.
- Communicate daily progress and manage project timelines effectively.
Skills
- Experience in project management and construction environments required.
- Strong communication and organizational skills essential.
- Ability to manage safety protocols and quality control.
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Customer Relationship Management
• Manages the installation environment during assembly activities
• Manages communication with the customer on site during daily assembly and logistics measures
Project Management
• Responsible for the safe, high-quality, and timely assembly of equipment according to the KONE assembly procedures during the assembly process
• Responsible for reporting assembly progress to the assembly manager.
• Ensures that bottlenecks or damages are reported and replacement parts are ordered as early as possible
• Ensures that assembly tools are in safe and proper condition
• Ensures the safety of delivered equipment through correct storage and use on site
• Communicates with the construction company to prevent interruptions in assembly work
• Is familiar with the A.M. manual and knows updates of the field service communication letters
• Responsible for a safe working environment within the scope of assembly activities including storage areas
Delivery
• Responsible for receiving, inspecting, and storing materials
• Carries out assembly according to established procedures and schedule
• Submits time tracking documents, quality feedback forms as well as warranty claims for materials
• Contributes to the continuous improvement of the product through feedback to the supply line
Leadership Skills / Personnel Management
• May be tasked by the team leader to provide training/coaching for apprentices and assistants.
At KONE, we focus on creating an innovative and collaborative work culture where we value the contribution of each individual. Employee engagement is a key area for us, and we encourage our employees to get involved and share information and ideas. Sustainability is an integral part of our culture and daily work. We adhere to ethical business practices and aim to build a culture of togetherness where colleagues trust and respect each other and where good performance is recognized. As a company that offers a great workplace, we take pride in providing a variety of experiences and opportunities to help you achieve your professional and personal goals and enjoy a healthy, balanced life.
For more information, visit www.kone.com/careers
