Service Lead 100% (m/f/d) Biel

Trek Bicycle is a global leader in the manufacture of innovative bicycles and bicycle accessories. We build only products we love, we live absolute customer orientation, and we change the world by getting more people on bikes. For this, we develop and produce innovative products with over 5,500 employees – and we have been doing this since 1976. More information can be found at www.trekbikes.com.  

For our Trek Bicycle Store in Biel we are looking for an experienced : 

Service Lead 100% (m/f/d) 

You have the passion to inspire cyclists with high-quality products, expert advice, and top-notch service. Our goal is to motivate our customers to cycle and provide them with an unforgettable riding experience. 

You manage the workshop and lead the organization of daily operations.  

Your main tasks: 

• Offer our customers a high level of hospitality

• Take responsibility for the acceptance, repair, and assembly of sold new bicycles as well as for the workshop business in the store 

• Monitor Trek metrics to ensure a profitable workshop 

• Continuous training on appropriate techniques and methods 

• Advise our customers on repairs, service packages, and accessories (Service Advisor) 

• Actively motivate and inspire customers for cycling 

• Co-create service offerings and promotions for customer retention 

Your profile: 

• Passion for bicycles and the bike community 

• Several years of experience in the bicycle trade, ideally in a workshop environment 

• Professional experience in the sports industry is an advantage 

• Team player, resilience, communication skills, organizational talent 

• Conscientious, independent, and service-oriented work style 

• Motivation for new challenges 

• English and French skills are an advantage 

What we offer you: 

• Open, dynamic team 

• Work in an international environment 

• Certified with the Great Place to Work label and owner-managed company 

• A lot of personal responsibility and interesting employment conditions 

• The chance to inspire cyclists for the most beautiful hobby in the world 

• Very good social benefits and Trek benefits, employee discounts 

Are you excited? Do you want to become part of the Trek family? Are you willing to delve into complex technical issues and do you have a lot of perseverance and motivation, especially in the peak season? Then you are exactly right with us! Send us your complete application with CV, certificates, and cover letter directly through our homepage!