Central Engagement Operator with Patrols/Rounds/Intervention at 70% + Bonus - Progressing to Chief Engagement at 90%

Are you experienced in video surveillance and alarm systems?

Are you very comfortable in a closed IT and technical environment?

Do you enjoy taking on high value-added services?

Do you have good decision-making skills and a strong sense of responsibility?

Do you want to take on new challenges in the service of security and work in a demanding environment?

If yes, keep reading and join us!

Management and processing of alarms (fire, intrusion, assault, technical)
Deployment of intervention agents or official emergency services
Responsibility for deployments outside operating hours
Ensure handling of shift starts and ends, security calls, etc.
Ensure monitoring of sensitive vehicles by geolocation
Handling customer calls outside the management's opening hours
Management of administrative tasks related to the control centre's activity
Handling emergencies in relation to driving
Assess and prioritise actions to be taken in managing particular situations
Handling remote openings of client sites
Management of video surveillance and access control of external buildings
Control rounds by video surveillance
Management of remote activation/deactivation of alarm systems
Emergency staff scheduling
Make operational decisions for the Geneva management
Hours: 4x12 (4 working days from 6am to 6pm followed by 4 days off x2 shifts, then 4 night shifts from 6pm to 6am, followed by 4 nights off x2 shifts)
Patrols/rounds/intervention duties at 25-30% during CE Operator training
Gradual reduction of patrols/rounds/intervention activity in favour of CE duties

Good character with no criminal record
Swiss nationality, C permit, B permit with authorised gainful employment (for more than 2 years if third-country national) or EU/EFTA national

Category B driving licence mandatory for use of service vehicles
Fluent spoken and written French and spoken English at least B2 level
Proficiency with IT tools and common communication means (telephone, radio, e-mail, fax, etc.)
Good writing skills
Ability to work both independently and as part of a team in a confined space (Alarm and engagement control centre)
Experience as an alarm/engagement control operator or similar activity is an asset
Experience in security lodge and/or patrol and intervention of at least 6 months is another asset
Good knowledge of Geneva topography is an additional asset
Emotional resilience and ability to handle difficult situations while maintaining performance
Ability to manage priorities under exceptional conditions with tight deadlines and sustained flow
Comfortable in a technical environment and with the telephone, good interpersonal and customer skills