Reservation Agent
Relais & Châteaux
Crans-Montana
Key information
- Publication date:25 January 2026
- Workload:100%
- Place of work:Crans-Montana
Job summary
Located in an exceptional alpine environment, our hotels offer authentic hospitality. Join us for a rewarding opportunity with a warm work atmosphere and great benefits.
Tasks
- Manage individual and group reservation requests effectively.
- Advise clients on room choices and available services expertly.
- Collaborate closely with reception and other teams for quality service.
Skills
- Experience in hospitality or a similar bookings role is essential.
- Strong organizational skills and attention to detail are required.
- Fluency in French and English, other languages are a plus.
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Company Description
Anchored in an exceptional alpine environment, our hotels embody authentic hospitality where service excellence, attention to detail, and a welcoming spirit are at the heart of our identity.
The Hostellerie du Pas de l’Ours stands out for its warm atmosphere and refined lifestyle, while the Aïda Hotel & Spa offers a contemporary experience combining comfort, well-being, and serenity.
Joining our group means becoming part of passionate teams, working in human-scale establishments, and contributing to creating memorable experiences for an international clientele, in a spirit of respect, professionalism, and friendliness.
Job Description
Within our hotel group bringing together the Hostellerie du Pas de l’Ours and the Aïda Hotel & Spa, the Reservation Agent plays a key role in the customer experience from the very first contact. A true ambassador of our establishments, you ensure optimal management of reservations while offering personalized and quality service to an international clientele.
Main Responsibilities
Manage individual and group reservation requests (phone, email, online platforms)
Advise clients on room choices, services, offers, and experiences available in our two establishments
Follow up on client files: confirmations, modifications, cancellations
Optimize occupancy rate and revenue in collaboration with management and reception
Update reservation systems and ensure information accuracy
Work closely with reception, housekeeping, and catering teams
Ensure compliance with quality standards and the group’s brand image
Profile Sought
Training in hospitality/tourism or similar experience in a reservations or reception role
Excellent presentation and strong customer service skills
Very good command of French and English (any other language is a plus)
Comfortable with IT tools and hotel reservation software (SynXis, Tomas, booking.com, Expedia)
Organized, rigorous, and able to manage priorities
Team spirit, flexibility, and attention to detail
Qualifications
Additional Information
Accommodation and meals provided if necessary
