Pistor AG
Meisterschwanden
Yesterday
Deputy Front Office Manager
- 13 February 2026
- 100%
- Permanent position
- Meisterschwanden
Job summary
Discover relaxation and enjoyment at Seerose Resort & Spa. Join us for a rewarding opportunity in a vibrant work atmosphere.
Tasks
- Drive sales of room categories, packages, and additional services.
- Ensure smooth operations and exceptional guest service daily.
- Support the team in quality assurance and guest communication.
Skills
- Experience in hospitality or related field preferred.
- Strong sales skills and a service-oriented mindset essential.
- Excellent communication skills in German and English required.
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About the job
Discover. Relax. Enjoy.
At Seerose Resort & Spa, leave everyday life behind and immerse yourself in a world of delights, relaxation, and encounters. Whether a romantic wellness weekend, a banquet or a wedding, a corporate seminar or business dinner - Seerose is open to all. Dive in and enjoy.
At Seerose Resort & Spa, leave everyday life behind and immerse yourself in a world of delights, relaxation, and encounters. Whether a romantic wellness weekend, a banquet or a wedding, a corporate seminar or business dinner - Seerose is open to all. Dive in and enjoy.
Start: April 1, 2026 or by arrangement
Deputy Front Office Manager
Feel-good time on the shores of Lake Hallwil! In our extraordinary and family-run resort with 91 rooms in three different themed worlds and luxurious suites, we are looking for an experienced, empathetic, and solution-oriented personality as Deputy Head of Reservations & Reception starting April 1, 2026 or by arrangement. In this key role, you will shape first-class guest services together with a dedicated team of around 10 employees including two apprentices.
This is what you provide
- Active sales of room categories, packages, vouchers, and additional services with a view to the entire house
- Co-responsibility for sales-oriented consulting to optimize the occupancy of all areas of the resort
- Ensuring smooth and efficient operations in daily business
- Care of our hotel guests throughout their entire stay
- Control and quality assurance of guest correspondence and arrival preparations
- Handling voucher management, support in accounts receivable management as well as in
- daily closings
- Monitoring quality standards and actively promoting quality awareness within the team
- Professional complaint handling with a solution-oriented approach
- Creation of deployment and work schedules including vacation planning
- Deputizing for the Head of Reservations & Reception during their absence
This is what you fulfill
- Enjoyment in actively selling additional services, packages, and upgrades as well as a pronounced service and host mentality
- Completed vocational training, ideally supplemented by further education in hospitality
- Experience in revenue management or solid understanding of pricing, revenue, and occupancy control is an advantage
- Leadership experience is a plus but not a must; equally welcome are personalities with eagerness to learn, initiative, and drive who want to take the next career step
- Enjoy working with young apprentices and motivation to actively shape their development
- Trainer course already completed or willingness to complete it
- Very good MS Office skills; experience with PMS MEWS is an advantage
- Flexibility regarding weekend shifts and irregular working hours
- Overview, composure, and humor – even when things get hectic
- Networked thinking and entrepreneurial understanding – you keep the big picture in mind and think in solutions for the entire house
- Very good German and English skills, French skills are an advantage
This is what we offer you
- Varied and responsible tasks in a warm, committed team
- Attractive fringe benefits in the areas of sports, culture, wellbeing, and entertainment
- 20% consumption discount in all restaurants of the Balance family – including up to three
- companions
- 50% discount on overnight stays in a hotel of the Balance family, also for
- family members
- Personal development and growth potential: active participation, gradual assumption
- of responsibility and real perspectives within the Balance family
That is why you fit with us
Lived values are important to you and you want to contribute to our success with your personal commitment? Then we look forward to your online application.
For further information, please contact Milena Voss, Head of Reservations & Reception, phone +41 56 676 68 68.
Lived values are important to you and you want to contribute to our success with your personal commitment? Then we look forward to your online application.
For further information, please contact Milena Voss, Head of Reservations & Reception, phone +41 56 676 68 68.
