Head of Internal Sales 80-100%

At Walde Immobilien, we have been inspiring our customers for 40 years with exceptional commitment, personal appreciation, and high professionalism in the marketing of residential and investment properties. To strengthen our office in Zollikon, we are looking for a motivated personality as

Head of Internal Sales 80-100%

As Head of Internal Sales, you take responsibility for the strategic and operational management of our team. Your goal: to ensure a smooth, efficient, and customer-oriented process of all sales activities and thereby significantly strengthen the sales promotion and our service excellence at Walde Immobilien AG.

You actively shape the further development of the department – from optimizing daily business to introducing new concepts and processes to passing on know-how about sales processes and systems (including CRM). As the interface between real estate consultants, customers, marketing, and other departments, you are a key driver for quality, efficiency, and growth.

Your core tasks

Leadership & Organization

Professional and personnel management of the internal sales team

Promotion of motivation, team spirit, and development of employees

Ensuring professional customer service and efficient processes

Process Management & Optimization

Ensuring that sales processes are consistently followed and continuously improved and developed

Standardization of central processes (lead processing, CRM, offers, contracts, invoices)

Ensuring high quality and service standards

Participation in projects in the areas of digitization, CRM development, and process automation

Conceptual and organizational further development of the holiday property department

Reporting & Control

Preparation of sales statistics, evaluations, and decision templates for management

Monitoring relevant KPIs and deriving measures to achieve goals

Operational Work

Support in daily business: processing leads, offers, contracts, and invoices

Ensuring high service quality in direct customer contact

Maintenance and updating of the CRM system

Your profile

Completed commercial training with further education in sales/business administration

Several years of professional experience in internal sales or a comparable function

Proven leadership experience

Solid knowledge in process and project management

Very good knowledge of CRM systems (salesforce.com is an advantage) as well as MS Office

Entrepreneurial thinking, high service and customer orientation

Strong leadership and coaching skills combined with organizational talent, communication strength, and enthusiasm for implementation

What we offer

Exciting and varied tasks where your know-how is in demand

Family-like company culture and pleasant working atmosphere with committed colleagues

Flat hierarchies and direct communication channels

Responsibility and opportunities for design

Further training opportunities

Numerous events for employees

Modern office facilities

Modern working models including home office

Why do our employees like working with us? Many positive reviews on Kununu will tell you