IT /AV Specialist and VIP supporter 80-100% (f/m/d)
Hitachi Energy AG
Publication date:
20 April 2024Workload:
80 – 100%Contract type:
Permanent positionPlace of work:
Zürich
IT /AV Specialist and VIP supporter 80-100% (f/m/d)
The Hitachi Energy IT /AV Specialist is a key part of the Hitachi Energy HQ IT and VIP Support team. With technical-, and excellent soft skills, the IT/AV Specialist will ensure that Hitachi Energy HQ and VIP users receive supreme care and assistance during their day-to-day work with IT-and AV related issues, requests.
Your Responsibilities
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Collaborates with cross-functional work teams, key stakeholders, IT managers, internal & 3rd party suppliers, and subject matter experts to maintain HQ IT- A/V and VIP support services and solutions
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Supports video teleconferencing or video recordings as required
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Maintains HQ Media Room
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Supports audio/video/photo productions as required
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Supports live streaming as required
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Manages small projects related to HQ IT- AV and VIP support services
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Liaises with Service Desk or resolver groups to find resolutions to more complex problems
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Maintains meeting rooms IT equipment
Your Background
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Bachelor or master's degree in Information Technology, Business Management, or a related field with three years of experience in a customer-facing support role
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Around three years of work experience in video/audio/photo services, live streaming and technical support
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Up-to-date knowledge of current end-user support trends, tools, methods, processes required
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Up-to-date knowledge of photo and videography trends
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Good understanding of OBS, Blackmagic and related solutions
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Good analytical and problem solving skills