Front Office Agent - from January - Annual Position | m | f | d

Company Description

Front row to the Matterhorn – and to moments that stay.

Sunset lovers, winter sports enthusiasts, hiking and biking fans come to us at Schönegg.
Right in the middle of Zermatt and yet with probably the most beautiful view of the place lies our Schönegg: A place where hosts maintain genuine contact, live quality, and create something special every day.
As part of the Relais & Châteaux family, we combine alpine elegance with a family atmosphere – with 45 rooms, the spectacular Infinity Terrace, the Saveurs restaurant (14 Gault&Millau points), and our new Infinity Spa: a modern retreat above the roofs of Zermatt that harmonizes body and senses.

Job Description

Whether in direct guest contact, coordination, or exchange with other departments – your everyday life is versatile and lively.

• You personally and warmly welcome our guests – ensuring they feel comfortable from the very first moment
• You fulfill wishes, answer questions, create solutions – even when they are outside the usual
• You advise our guests with sensitivity and provide individual recommendations – whether for hikes, restaurant visits, or special experiences
• You actively sell rooms and keep our booking system Casablanca always up to date
• You handle guest correspondence and ensure a smooth process before, during, and after the stay
• You coordinate internal processes via Microsoft Teams with housekeeping, porters, service, and kitchen
• You keep an overview even with spontaneous changes or demanding situations
• You take responsibility for the cash register and work precisely and reliably

Qualifications

Hospitality is in your blood – organization, communication, and warmth as well.

• You have experience at the reception, ideally in upscale hospitality
• You speak fluent German and English – French is a plus and can be deepened with us
• You work structured, independently, and solution-oriented
• You have a good sense for people and situations
• You remain calm and composed even in intense moments
• You are open to digital tools and enjoy learning new systems
• You are willing to work early, middle, and late shifts – including weekends and holidays
• And above all: You don’t just want to serve – but to be a genuine host

Additional Information

What we offer

• A workplace with a front-row view of the Matterhorn
• A lively, family environment with an ambitious team
• Regulated working hours with time tracking (time clock)
• Employee uniform and support during onboarding
• Many attractive benefits:
– 25% discount on F&B
– Purchase at cost price (get to know our wines)
– CHF 150.– per night for family
– CHF 100.– to 150.– Relais Team rates in other Relais & Châteaux houses (worldwide)
– Free use of our INFINITY Spa
– Free ski rental at FlexRent

Zermatt also offers you an international ski area, dreamlike hiking trails, and many other opportunities – in an environment that combines nature and quality.

Ready for a change of perspective?
Then we look forward to your application with CV and possible starting date.

Please send your documents to:
hr@schonegg.ch