Guest Experience Agent 100% (m/f/x)

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and touch to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations provide the perfect setting for dazzling moments that remain in memory.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these establishments knows how to create a unique atmosphere. Ten restaurants, bars & lounges showcase culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from around the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a

Guest Experience Agent 100%

(m/f/x)

• Planning and preparation of arrivals; as part of the so-called "Pre Arrival Checks" with special attention to Bürgenstock Hotel guests and VIP guests
• Telephone contact and inquiry of special wishes and preferences
• Coordination of special occasions; including honeymoons / birthdays / anniversaries
• Conducting the so-called guest and VIP screenings for early identification of VIPs
• Room check for VIP arrivals and suites
• Welcoming guests upon arrival and providing an informative introduction to the resort and its services
• Regularly conducting courtesy calls to ensure ongoing guest satisfaction during their stay
• Recording and coordinating negative guest comments during their stay
• Close communication and collaboration with the Front Office / Guest Service Center and Concierge
• Recording guest complaints and restoring guest satisfaction

You have completed vocational training in the administrative field. You bring international experience in 5-star hospitality and in the care of VIP guests. You are fluent in German, English, and preferably also French, both spoken and written. Shift and weekend work is a matter of course for you. You demonstrate a high level of commitment, are very flexible and resilient, and work calmly, accurately, and efficiently even under time and work pressure.

You can expect a diverse role in a great team with many benefits, such as the staff house with a gym, TV lounge, billiard room, and library. You will receive discounts in the restaurants, in the hotel for accommodation for you and your family and friends, discounts for tennis, golf, sports equipment, and insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you will have access to the Beekeeper employee app, benefit from interesting training opportunities, and internal advancement possibilities, among others.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied role with a lot of potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents, including a cover letter, work references, and photo.

Awards:

Swiss Location Awards "Switzerland's best meeting location"

World Travel Awards "Switzerland's Leading Luxury Hotel 2024"

World Spa Awards "World’s, Europe’s & Switzerland’s Best Hotel Spa 2024"

LHW Membership Awards "Remarkable Experience Award 2023"

Great Place To Work 2024

The New York Times’ "52 Places to Go in 2018"

Travel + Leisure "500 List 2021"

Handelszeitung "Best Employer in the Hospitality Sector 2023"

Falstaff Magazine "Best Hotel in Switzerland - No. 1"

Wine Spectator 2024 "Best Award of Excellence"

Swiss Bar Awards "Best Hotel Bar"

BÜRGENSTOCK HOTELS AG

Melanie Sandhaas

HR Business Partner

Bürgenstock 30

6363 Obbürgen

Phone +41 41 612 60 72

www.burgenstockresort.com