CRM Consultant - SAP Customer Experience
PwC
Zürich
Key information
- Publication date:25 August 2025
- Workload:100%
- Place of work:Zürich
Job summary
Join PwC Switzerland as a CRM Consultant for SAP Customer Experience. Be part of a dynamic team with great growth opportunities.
Tasks
- Advise leading companies on implementing SAP CX solutions.
- Capture customer requirements and optimize business processes effectively.
- Lead CRM projects, focusing on SAP CX implementation and strategy.
Skills
- Degree in Business, IT, or related field; relevant work experience required.
- Deep expertise in SAP CX technologies and CRM processes.
- Fluency in German and English, with strong analytical skills.
Is this helpful?
For our Transformation business unit, we are looking for you as a CRM Consultant - SAP Customer Experience (m/f/d) to start as soon as possible.
Your Impact
- Comprehensive consulting – You advise leading companies on the implementation of SAP CX in the areas of Sales, Service, Marketing, as well as integration.
- Exciting tasks – As a Senior Associate, you are responsible for gathering customer requirements, designing and optimizing processes, configuring the SAP system, and functionally describing extensions.
- You are responsible for projects in the CRM area, especially the implementation of SAP CX. You are a team player and will be involved in project acquisition as well as the strategic development of our division.
- Innovation and trends – You stay up to date with the latest developments in SAP CX (including Artificial Intelligence, Internet of Things, Automation, Customer Experience) and help customers gain a competitive advantage.
Intensive support – We offer you excellent development opportunities with challenging and varied tasks, accompanied by practical coaching and diverse training measures.
Your Skill Set
- You have successfully completed your studies in business administration, (business) informatics, or a related field, or have a comparable qualification.
- You have several years of professional experience in CRM with a focus on analyzing and optimizing business processes in Sales, Service, or Marketing. Deep expertise in one or more SAP CX technologies (e.g., SAP Sales Cloud, Emarsys, SAP Customer Data Cloud) is desirable.
- Ideally, you bring experience in implementing SAP CX and in requirements gathering, analysis, and optimization of business processes. You possess professional expertise in digital transformation and confidently lead your projects to success.
- You have a confident demeanor and the ability to quickly grasp complex contexts, find goal-oriented solutions, and implement them efficiently.
- Very good German and English skills as well as the necessary flexibility and mobility for the consulting environment are a matter of course for you.
At PwC Switzerland, we work to solve critical challenges, create sustainable results, and build trust in the economy and society. As part of our Customer Transformation team, you advise our clients in the areas of marketing, pricing, sales, commerce, and service. For this, we rely on innovative cloud platforms and are, for example, a global partner of Salesforce and SAP. In our interdisciplinary team, you support our clients in all project phases – from conception to implementation and employee qualification. You quickly take on responsibility and develop personally. Find the perfect place for you now in our broadly positioned and innovatively thinking team.
About PwC
At PwC Switzerland, we help our clients build trust and explore new paths so they can turn complexity into a competitive advantage. We are part of a technology-oriented and human-centered network and support our clients in building momentum, accelerating it, and sustaining it long-term in the areas of Audit, Assurance, Tax, Legal, Workforce, Deals, and Consulting.
