Customer Success Manager:in 80-100%

08 April 2026
80 – 100%
Zürich

Job summary

Join yousty.ch, where we connect youth with their ideal apprenticeships. Enjoy a collaborative work environment and meaningful impact on society.

Tasks

Provide strategic consulting to B2B clients on talent acquisition.
Manage client relationships from onboarding to ongoing support.
Identify client needs and suggest service improvements actively.

Skills

Several years of experience in Customer Success or similar roles.
Strong consulting and communication skills with a service mindset.
Proven ability to build and maintain long-term client relationships.

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About the job

Our mission: the perfect match 🎯
With yousty.ch, we support young people in finding their desired apprenticeship and accompany training companies from all over Switzerland in successfully recruiting apprentices. For this, we continuously develop our digital services and work closely with our customers.

For our team, we are looking for an experienced Customer Success personality who takes responsibility, advises customers on an equal footing, and actively contributes to the further development of our services.

Your tasks:

Strategic consulting and support of our B2B customers (training companies) in apprentice recruitment
End-to-end responsibility for your customers: from onboarding to long-term collaboration
Independent conduct of consultations, customer meetings, and workshops
Management and support of video or marketing projects in collaboration with internal teams
Active identification of customer needs and contribution of improvement and optimization suggestions

Your profile:

Several years of experience in Customer Success, Account Management, or a comparable consulting B2B role
Proven experience in building and maintaining long-term customer relationships
High consulting and communication skills as well as a pronounced service mindset

What makes yousty.ch a great employer:

High degree of creative freedom and real participation in product and service
Transparency and insight into a growing online business
Lived culture of trust with a lot of personal responsibility
Modern workplace directly at Zurich main station
Meaningful work with social impact

This role is aimed at experienced Customer Success Managers who want to take responsibility, strategically support customers, and make an impact in a meaningful environment.

Does this suit you? Then apply today, we look forward to hearing from you.

Categories:

Bank / Economy, Customer Service / Front Office