Customer Service Employee
Graphax AG
Spreitenbach
Key information
- Publication date:27 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Spreitenbach
Job summary
Join Graphax AG, a leading provider of innovative technology solutions. We offer a dynamic work environment with great benefits.
Tasks
- Handle service requests via phone and email efficiently.
- Coordinate customer inquiries and document in Dynamics and Navision.
- Ensure customer accessibility through various channels.
Skills
- Completed training as Kaufmann/Kauffrau EFZ or equivalent; 3+ years in customer service.
- Strong communication and customer-oriented thinking skills.
- Excellent knowledge of MS Office and ERP systems.
Is this helpful?
For our Customer Service Team in Spreitenbach, we are looking for a communicative and motivated personality.
Your main tasks include:
- Receiving and qualifying service orders by phone and email.
- Forwarding to the responsible field technician or helpdesk.
- Invoicing for services and consumables/spare parts.
- Processing, coordinating, and following up on all customer inquiries/orders/complaints and documenting them in Dynamics and Navision.
- Managing data in the Dynamics and Navision systems.
- Ensuring availability for customers across all channels (phone, email, chat, etc.).
- Stepwise escalation in case of problems.
- Achieving set goals and maintaining quality standards.
Your profile:
- Training as a commercial clerk EFZ or equivalent.
- At least 3 years of experience in customer service, back office, or dispatching.
- Very good computer skills with MS Office, ERP system (Navision), and CRM (Dynamics).
- Strong team spirit, able to work effectively in a multidisciplinary team.
- Ability to quickly absorb new information and take initiative to achieve set goals.
- Strong communication skills and customer-oriented thinking.
- Independent and structured working style with analytical thinking to proactively solve problems.
- Native German speaker, good written and spoken English skills.
- Technical flair and understanding of printers/multifunction devices are an advantage.
We offer you:
- A challenging role with high responsibility and independence.
- Comprehensive introduction to the area of responsibility and continuous development opportunities.
- A lively working environment in a well-coordinated and motivated team.
If you are also flexible and performance-oriented, possess a high degree of initiative, and keep a cool head even in hectic times, then you are very welcome with us. For further questions, please contact Mr. Pascal Schmitz, email: pascal.schmitz@graphax.ch.
