AXA Versicherungen AG

WINTERTHUR

Specialist: Medical / Financial Claims Assessment Individual Life

  • 11 July 2026
  • 100%
  • WINTERTHUR

Job summary

Join AXA in Winterthur for a rewarding career in customer operations! Enjoy flexible working and great employee benefits.

Tasks

  • Work independently on complex claims related to invalidity and death.
  • Utilize your legal and medical knowledge to assess claims effectively.
  • Communicate with clients, doctors, and authorities to coordinate solutions.

Skills

  • Completed commercial or medical education with insurance experience.
  • Strong negotiation skills with a focus on customer satisfaction.
  • Fluent in German and French, with Italian and English as a plus.

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About the job

80 - 100 % Workplace: Winterthur / Smart Working Shape your future – together with us! For our dedicated team in Claims Assessment Individual Life, we are looking for an enthusiastic, open, and customer-oriented personality. Do you want to embark on an exciting and challenging journey with us towards a shared and successful future? In the Customer Operations area, we shape the individual experiences of our customers in the event of claims and benefits. They are at the centre of our attention, and together with them, we find the right solution. This way, we ensure the highest customer satisfaction with our customer-first mentality. What to expect You work independently, proactively, and solution-oriented on complex benefit cases (disability and death) You use your in-depth legal, medical, and economic skills to assess benefit claims You enjoy demanding written and oral communication with insured persons, doctors, lawyers, authorities, and other parties You handle coordination with external bodies such as the federal disability insurance, accident insurers, health insurers, etc. with ease Collaboration with internal trusted doctors, case managers, executive inspectors, and the legal department is part of your job, as is commissioning external expert offices You naturally contribute to continuous process improvement ... and occasionally, some travel is part of this role What you bring You have completed a commercial or equivalent education or alternatively a medical training, as well as several years of professional experience in the insurance industry, preferably in the personal injury sector You are an open, courageous, interested, and decisive personality who enjoys communication and has a confident negotiating style Your fluent German and French are essential (spoken and written), and ideally your Italian and English skills (advantageous) make you valuable to us You are proficient with MS Office applications and have basic accounting knowledge for evaluating annual financial statements (and determining income losses) What we offer We are convinced: satisfied employees deliver the best performance. Therefore, we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible work model) Annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days/year Work and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days for voluntary work (environment & social) Your future workplace Pionierstrasse 3 - Google Maps Apply now! Do you have questions or further concerns? Ute Schläfli, ute.schlaefli@axa.ch is happy to assist you by email. More information about the application process can be found here. Diversity and inclusion are important to us at AXA Openness, respect, and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you require support or individual adjustments due to disabilities, neurodivergences, and/or health restrictions, you can contact the recruiting team at hr.recruitinggd@axa.ch at any time. Learn more About AXA At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and fosters you. With a culture characterised by collaboration at eye level, trust, and diversity. With our modern working conditions, we want to meet the needs of our employees and give you the space to develop your strengths, take responsibility, and engage in the team for new ideas. This way, you can develop personally and help shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, references, etc.) uploaded via the online application link will be considered. We cannot accept applications through recruitment agencies for this position.

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