Customer and Claims Advisor Pet Insurance (m/f/d), 80–100%, Zurich / hybrid

About the job

• Verification of benefit entitlement according to insurance conditions (illness, accident, prevention) as well as processing of cost approvals and complaints
• Checking, billing and, if necessary, disputing veterinary medical invoices
• Answering questions from insured persons, service providers and authorities by phone and email – friendly and understandable, even in complex matters
• Enjoyment in advising potential new customers (inbound & outbound) as well as creating customised offers for new and existing customers
• Preparation of correspondence, processing of insured and contract data and ensuring other administrative tasks

• In addition to a successfully completed basic training in the medical field (e.g. MPA) or commercial training with medical knowledge, you ideally already have several years of professional experience in claims processing and/or customer advice in the veterinary environment
• You have completed VBV training (certificate "Non-Life") or are willing to complete it
• You convince our customers with your efficient, committed and service-oriented way of working
• Strong communication skills on the phone and by email as well as a friendly, professional appearance complete your profile; you keep an overview and remain calm even in demanding situations
• With your service claim and insurance knowledge, you ensure a positive customer experience and actively contribute to improving our processes
• You communicate fluently orally and in writing in German, Italian and English

• Flexible annual working time model with at least 5 weeks holiday
• Modern offices in urban locations
• Generous regulations for working from home
• Participation in the health insurance package
• Contributions to the pension fund well above the legal minimum
• Forward-looking issues and a wide range of training and further education opportunities