Branch Manager - Network of Branches and Online Bank - DOM-TOM, France

About the job

Are you keen to involve your colleagues in new adventures while continuing to advise your clients ?

BFC is looking for a Branch Manager for its dual branch in Saint Gilles-Saint Leu.

You are responsible for the development of the business portfolio of your branches and will be tasked with leading two teams in the Retail & Business markets. You achieve the commercial objectives focused on customer satisfaction with your branches.
You manage the commercial activity, risk, and compliance indicators.

Specifically, you will be responsible for:

Management

Ø   Implementing individual and collective managerial practices within your branches

Ø   Ensuring the animation and activity of your team focused on customer satisfaction

Ø Identifying development needs, creating the necessary conditions, and supporting the skills development of your colleagues (individual interviews and employee evaluations)

Ø Ensuring good coordination with HR stakeholders and participating with HR in key stages: recruitment, integration, training, mobility, remuneration

Animation / Management

Ø Leading local actions within the framework of the defined action plan

Ø Promoting and proactively fostering synergy within your branches

Ø Monitoring the achievement of your branches' objectives, proposing and implementing any corrective actions

Ø Ensuring the quality of reception through effective organisation within your branches and following up on customer complaints

Commercial

Ø Preserving and developing the business portfolio of your branches and managing a portfolio of clients and prospects

Ø Developing the net banking income of your branches and approving tariff exemptions within your decision-making limits

Ø Developing client autonomy and promoting remote sales and digital channels

Ø  Ensuring the proper adoption and implementation of your team’s commercial practices

Ø  Ensuring good collaboration between your team and transversal service teams

Risk/Compliance

Ø Managing daily commitments and risk under the authority of the RCL & DCPP with support from the Risk unit

Ø Authorising credit files within your decision-making limits

Ø Monitoring credit risk of ongoing operations

Ø Ensuring compliance with internal procedures regarding compliance and ethics

Ø Ensuring the application of safety rules for people, assets, and operations

Ø Being responsible for the permanent supervision of your branches

Ø Reactive, rigorous and dynamic, you have excellent interpersonal skills and a commercial mindset.

Ø Autonomous in implementing branch animation to achieve defined commercial objectives

Ø A driver of your teams’ skills development, you know how to pass on your expertise with pedagogy and assertiveness.

Ø Organised and with a strong team spirit, you are a manager attentive to both your colleagues and your clients.

Ø Familiar with banking products for retail, wealth management and professional markets, you have a good understanding of banking operations and master the applicable rules and procedures.

Ø  You hold a Bac+3 to 5 degree in Banking / Insurance / Finance or Commerce / Sales, with successful experience as a Branch Manager.

Ø Holding the AMF certification is necessary for your role.

Joining this position means the opportunity to join a fully operational local bank in its territories in La Réunion and Mayotte, opening the door to other opportunities in France or internationally.

Joining BFC,

·        Means joining a regional bank with 400 employees and branches located in La Réunion, Mayotte and Paris!

·        Means giving yourself the chance to gain valuable experience in a sector undergoing major transformation!

·        Means progressing towards expert and/or management roles within a human-sized bank!

·        Means participating in a unique adventure and joining a team focused on customer satisfaction and performance!