Customer Service Employee 50 - 100 %
Transa Backpacking AG
St. Gallen
Key information
- Publication date:05 August 2025
- Workload:50 – 100%
- Contract type:Permanent position
- Place of work:St. Gallen
Job summary
Join Transa in St. Gallen for our new customer service roles! Enjoy a dynamic work environment and great benefits.
Tasks
- Be the first point of contact for customers with product inquiries.
- Handle back-office tasks, including order processing and communication.
- Stay calm and find solutions during busy situations.
Skills
- Completion of vocational training in business or retail preferred.
- Experience in customer service and product knowledge needed.
- Familiarity with systems like MS Office and customer databases essential.
Is this helpful?
READY FOR A NEW ADVENTURE?
For our new branch in St. Gallen on Multergasse (opening in March 2026), we are looking for new team members as Customer Service Employees 50 - 100 % starting February 1, 2026, or by agreement.
We are excited to offer our customers an even more unique shopping experience at the new location. Do you enjoy interacting with outdoor enthusiasts? Are you looking for a varied position in full-time or part-time? Then read on...
YOUR SPECIALTY AS A CUSTOMER SERVICE EMPLOYEE
- Be the first point of contact for our customers in St. Gallen regarding their purchased products. Your passion.
- Back office tasks, order processing in the ERP system, and written as well as telephone contact with our customers and suppliers. Your thing.
- Finding solutions and keeping a cool head in hectic situations. It's in your blood.
- Helping out when things get stuck. Part of the service.
- Our extensive travel and outdoor range. Your home.
THIS IS YOU
- A completed vocational training, ideally as a commercial employee EFZ or as a retail specialist EFZ. You can see it in your profile.
- Initial experience in customer service or with complaints as well as product knowledge. That's what it takes.
- Willingness to work on Saturdays. Yes!
- Your environment describes you as reliable, resilient, and enthusiastic. Definitely.
- Motivation to help shape the new branch and work in a large team. Yes, gladly.
- Working with various systems (like customer databases, MS Office) and on the PC. You are used to it.
- Being outdoors. Your hobby.
WHAT AWAITS YOU WITH US
- A shared spirit of outdoor enthusiasts that can move mountains
- Employee events from outdoor cooking to bivouac tours
- Generous employee discounts and above-average, part-time friendly social benefits
- A centrally located workplace 5 minutes from St. Gallen train station
- A 40-hour week or flexible working time models (depending on the model, there are up to 7.5 weeks of vacation per year) and the possibility of unpaid leave
- A corporate culture based on a meaningful purpose
- And much more
Then we look forward to your online application. Please do not send your application via email for data protection reasons.
#outbutright
THIS IS US
Transa Backpacking AG has been the competence center for high-quality travel and outdoor equipment for over 45 years. The motto «Out. But right.» is lived by around 500 employees. We are organized in circles and use the patterns of Sociocracy 3.0 – this allows employees to be deployed according to their abilities. In the branches of Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey, and Winterthur, as well as the two outlet branches and the station business Yosemite in Zermatt, there are over 42,000 products from around 550 brands. If products do get damaged, we take care of it in the repair workshop in Zurich Altstetten.MORE INFORMATION
If you have any questions, feel free to contact Eva from the sales team in St. Gallen: Tel. +41 71 222 36 66or visit us online: www.transa.ch/en/jobs
We would like to fill this vacancy as a Customer Service Employee in full-time and part-time in St. Gallen without support from personnel service providers.
