Team Leader: Phone and Mail (80%)

Stadt Winterthur

Winterthur

Key information

Publication date:27 November 2025
Workload:80%
Contract type:Permanent position
Place of work:Winterthur

Job summary

Join the Social Services Winterthur team as a leader in administrative support. This role offers a meaningful opportunity to enhance community service.

Tasks

Lead a team of around six staff members in customer service.
Engage actively in call center operations and client inquiries.
Oversee and improve processes for managing phone and mail services.

Skills

Commercial training and experience in service-oriented administration.
Strong communication and empathy skills for diverse interactions.
Excellent organizational skills with a focus on continuous improvement.

Is this helpful?

The commercial support ensures that the administrative processes in social assistance and asylum social assistance function efficiently and reliably. As the team leader of the Phone & Mail team, you will take over the professional and operational management of this central area of responsibility from March 1 or by agreement. You are actively involved in day-to-day business and contribute significantly to the further development and optimization of the processes of the Social Services Winterthur through your commitment and strategic thinking.

Your Tasks

Personnel and professional management of a team with around six employees

Operational work in the telephone switchboard, by receiving, answering, and triaging inquiries from our clients as well as external agencies

Operational processing of incoming mail, including prioritization, organization, and allocation of physical and digital shipments according to the organization's responsibilities

Organization, further development, and quality assurance of processes in the telephone switchboard and mail area

Coordination of interfaces with other departments

Your Profile

Commercial training and professional experience in a service-oriented administration with customer contact

Initial leadership experience in a comparable function

Professional handling of people in difficult situations, from different backgrounds and cultures

High communication and service orientation, combined with empathy and confident written and oral appearance

Strong organizational skills and enjoyment in structuring, prioritizing, and continuously improving processes

What We Offer

Exciting, meaningful, and responsible work at the pulse of life

Wide range of internal training for personal and professional development

Central workplace in the heart of Winterthur

An open, motivated, and committed team

Further benefits can be found on our website

Contact

Your questions about the position will be gladly answered by Nadine Peverelli, Head of Commercial Support. Phone 052 267 20 12. Learn more? https://stadt.winterthur.ch/sozialedienste

We look forward to your online application.

Categories:

Procurement / Logistics, Logistics / Supply Chain