Wyniger Management AG
Birsfelden
Yesterday
Ambassador (m/f/d) / 80% - 100%
- 14 April 2026
- 80 – 100%
- Permanent position
- Birsfelden
Job summary
Das Waldhaus beider Basel is a boutique hotel nestled in nature. Enjoy a vibrant work culture with great opportunities and benefits.
Tasks
- Welcome guests with professionalism and care, handling check-in/check-out.
- Ensure quality control of rooms before and after stays for guest satisfaction.
- Assist in managing bookings and reservations, ensuring smooth service.
Skills
- Completed training in hospitality or related field; experience preferred.
- Strong communication skills in German and English, additional languages a plus.
- Proficient in MS Office; familiarity with hotel software is advantageous.
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About the job
The Waldhaus beider Basel is located in the Birsfelder Hardwald on the outskirts of Basel, nestled in the midst of nature. It includes a boutique hotel with 20 rooms, a traditional restaurant with a large terrace, a buvette with a unique view of the Rhine, the fondue chalet "Rheinblick" as well as the in-house radio station "Waldhaus FM" with a studio directly on the ground floor of the lodge. The offer consists of gastronomic classics and dishes that can be expected "in the forest" and "on the Rhine." The culinary offer is complemented by the self-produced soft drinks of the Wyniger Group: beer from the brewery "Stadtmauer Brauer" and various Rhine brand products.
The Waldhaus beider Basel is part of the owner-managed Wyniger Group, which operates several restaurants, bars, hotels as well as a brewery, roastery, a cleaning company and a wine shop with its own spirits brands in the Basel region. Another part of the Wyniger Group is the Malian association, which is committed to the integration and promotion of people into everyday working life.
• Professional guest reception & care including check-in/check-out
• Quality control of rooms before arrival & after departure
• Efficient communication management via telephone & email
• Processing and management of bookings & on-site reservations
• Sale & creation of vouchers for customer retention
• Setup of the breakfast buffet including preparation of egg dishes
• Assistance at the lunch buffet to ensure smooth operation
• Serving guests in the restaurant and at the buvette
• Maintenance & updating of the website including offer management
• Creation of newsletters & menus for guest information & retention
Your profile
- Completed vocational training in the hotel or hospitality industry (preferably hotel communication specialist, hotel specialist or commercial specialist HGT EFZ or comparable qualification)
- Professional experience at the front office or in a comparable position is an advantage
- Friendly, confident and well-groomed appearance with a pronounced host mentality
- Very good German skills in spoken and written, good English skills; other languages are an advantage
- Proficient in MS Office, knowledge of hotel software (Hogatex is a great advantage)
- Organized, reliable and independent working style
- Flexibility and team spirit, even with changing tasks or high guest volume
- Enjoyment of a versatile working environment with close guest contact – from reception to breakfast service to newsletter design
- Creative flair and confidence in written expression for maintaining the homepage and creating guest communication (e.g. newsletters)
- Willingness to work on weekends and public holidays
What we offer you
We offer you exciting and varied tasks in a trusting working environment. You can expect a dynamic and young team in an open, human and thus employee-oriented corporate culture, which provides you with the basis to contribute and develop further. In addition to a fair and promising salary policy, you benefit from great benefits ... from A like training contributions to Z like Zalando vouchers:
- Modern working time models and duty roster design
- 50% discount in all gastronomic establishments of the entire Wyniger Group for the whole family, 20% discount in all stores of the Wyniger Group
- Free meals
- Free annual U-ABO or Reka-Card credit worth CHF 500
- Free parking
- Attractive discount system: permanent discounts at Coop, Zalando, Manor and many other well-known offers
- Member card with credit for consumption in our group (W-Card)
- Christmas and staff parties, free after-work drinks and generous service anniversary gifts
- Assumption of training costs as well as internal language courses
- 100% salary during maternity leave
- 100% salary during paternity leave
- Attractive pension fund conditions for part-time employees
- Unpaid leave additionally possible by arrangement – employer covers social benefits during this time
- Purchase of goods/wines at cost price (possible from larger orders)
- Preferential conditions at Basler Kantonalbank
