Restaurant and Bars Supervisor

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Presentation: 

Fairmont Le Montreux Palace :

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the starred Franco-Lebanese chef who signs the menu of our new ephemeral restaurant for the summer season, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Reporting to the Assistant Manager, the essential functions of the position include, but are not limited to: 

• Consistently provide professional, friendly, and engaging service
• Replace the Assistant Manager or Manager during their absence
• Supervise (manage, train, motivate, recognize, and develop) the staff of the Montreux Jazz Café and Funky Claude’s Bar
• Ensure the integration and training of new employees
• Know and promote the concepts of the Montreux Jazz Café and Funky Claude’s Bar (History, Festival history, founder)
• Regularly propose improvements, innovations and actively participate in the dynamic development of Funky Claude’s Bar and Montreux Jazz Café
• Create a good working atmosphere and a safe working environment
• Ensure staff knowledge of standards, hotel and regional events
• Perfectly know the menu of Montreux Jazz Café, Funky Claude’s Bar and promotions
• Ensure follow-up of Funky Claude’s Bar programming and related follow-up
• Collect stock taken out the previous day from the cellar each morning, check the delivery note and sign it
• Participate in service and ensure its smooth running
• Take reservations
• Make wine and food pairings and suggest to customers
• Participate in renewing the menus of Montreux Jazz Café and Funky Claude’s Bar
• Maintain outlet productivity
• Assist in stock and beverage and food cost control
• Participate in establishing the restaurant turnover and implementing actions to exceed it
• Participate in daily cash and restaurant closures
• Establish schedules and forecasts
• Assist in recruitment, training, and evaluation of staff
• Participate in hotel F&B training
• Organize daily and monthly meetings
• Handle administrative requests
• Verify perfect presentation of staff
• Know how Silverware works
• Know and apply LQA technical and emotional standards
• Establish action plans with the Assistant Manager and Manager following Opinion Survey, LQA (Leading Quality Assurance), VOG (Voice Of Guest) results and ensure follow-up and results
• Respect policies, procedures, and service standards related to points of sale
• Respect all hygiene and safety policies when handling food and beverages
• Maintain a professional attitude, be smiling and keep calm at all times
• Be flexible and cooperative in all circumstances, especially when required to collaborate with another department occasionally
• Respect ergonomic work standards in health and safety rules
• All other tasks as assigned

• 1 year experience in a supervisory position
• 3 years experience in catering
• Experience in 4* or 5* hotel, an asset
• Recognized service diploma
• Fluency in French and English
• Knowledge of a third language an asset
• Ability to lead a team
• Ability to create split schedules
• Proficiency with Silverware tool
• Knowledge in oenology
• Passion for mixology
• Creative, innovative and up to date with new trends to offer bold and trendy cocktails
• Outgoing, cheerful, sociable, helpful and available
• Excellent communication and organizational skills
• Excellent problem-solving skills
• Recognized ability in staff management (recognition, discipline, coaching)
• Particularly responsible and reliable
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team
• Ability to work in the nightlife environment
• Ability to focus on customer needs while remaining calm and courteous at all times

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity: 
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.