Restaurants Operations Manager 100% (m/f/d)

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and move to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel Health & Wellbeing (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2024. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a:

Restaurants Operations Manager 100% (m/f/d) starting January 2026 or by arrangement

Your extensive main responsibilities include, among others:

• Management and smooth organization of all F&B areas (restaurants, bars, catering, room service)
• Monitoring daily operations and optimally coordinating F&B departments
• Ensuring high quality of food, beverages, and guest service
• Active participation in daily business and support of teams during events or peak times
• Interface between F&B management and operational teams – clear communication and implementation of guidelines
• Leadership, motivation, and coaching of the F&B team
• Conducting training and further education according to hotel standards
• Leading performance evaluations and feedback discussions
• Being a role model – with empathy, leadership strength, and hands-on mentality
• Co-responsibility for budget and cost control
• Analyzing sales figures, identifying savings potentials, and increasing profitability
• Meeting financial goals and KPIs
• Monitoring hygiene, safety, and quality standards
• Conducting regular inspections and audits
• Creating work instructions and SOPs
• Ensuring guest satisfaction and providing first-class service
• Handling complaints professionally and finding solutions
• Actively collecting guest feedback and improving the offer

Your profile:

• Completed studies in hotel management, gastronomy, or comparable education
• Several years of experience in upscale gastronomy, ideally in a leadership position (e.g., restaurant manager or F&B manager)
• Comprehensive knowledge in F&B operations, guest amazement, and personnel development
• Strong leadership qualities and excellent communication skills
• High problem-solving ability and resilience – even under pressure
• Service-oriented, structured, and customer-focused working style
• Hands-on mentality and active participation in daily business
• Very good computer skills (MS Office 365, Micros Symphony, Opera)
• Fluent German and English skills, additional foreign languages are an advantage

What we offer you – your next career hotspot

You can expect a versatile activity in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, at the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports equipment, and insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting further training and internal advancement opportunities, and much more. If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied role with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

Now it’s your turn!

Take advantage of this unique opportunity and shape hospitality at the highest level. Become part of a team that inspires daily with passion and the pursuit of excellence – in a world-class resort in the heart of Switzerland.

In our Lakeview Lounge & Bar, elegance, views, and atmosphere combine to create a special place for sophisticated moments of enjoyment. Bring your enthusiasm for excellent service and tell us how you would enrich this special place with your personality, style, and experience.

With us, it’s not just about what you do – but how you do it. With heart, sensitivity, and a genuine sense of hospitality. Because that is exactly what makes the difference for our guests and for us as a team.

We look forward to receiving your complete application documents with a cover letter, CV, references, and a current photo.

Let’s create unforgettable experiences together.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2025

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»

Swiss Bar Awards «Best Hotel Bar»

BÜRGENSTOCK HOTELS AG

Sabine Heinrich

Junior HR Business Partner

Bürgenstock 30

6363 Obbürgen

Phone +41 41 612 60 74