Field Service Manager West 80-100%
Gilgen Door Systems AG
Gland
Key information
- Publication date:27 June 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Gland
Job summary
Join Gilgen Door Systems, a leader in innovative door solutions. Enjoy a dynamic work environment with great benefits!
Tasks
- Directly manage six team leaders across various locations.
- Implement and oversee customer service strategies effectively.
- Monitor performance indicators to identify improvement areas.
Skills
- Technical training in metal construction, electrotechnics, or similar.
- Strong organizational skills with a service-oriented approach.
- Fluent in French or German with good knowledge of the other.
Is this helpful?
Countless long-standing clients appreciate our customer service for its quick response and flexibility. In addition to the quality of our innovative door and gate systems, it is the excellent reputation of our customer service that makes us the market leader in Switzerland and a successful company worldwide.
We invite you to join the Gilgen team as
Field Service Manager West 80-100%
Distribution center in Gland, Payerne or Stettlen/Bern
We offer you a demanding management position that will bring you into contact with numerous clients in the sector covering French-speaking Switzerland up to the Bern region.
Your missions:
- Direct supervision of six team leaders attached to Gland, Payerne, and Stettlen/Bern
- Indirect supervision of the department with a total of 85 employees
- Implementation of the customer service strategy of Gilgen Switzerland
- Monitoring and analysis of performance indicators (KPI) to identify potential improvements
- Ensuring that the customer service organization is efficient, close to the customer, and proactive 24/7 in the field through quick handling of failures, maintenance operations, and additions to automatic door and gate installations
- Monitoring and ensuring the execution of periodic maintenance
- Promotion of sales of modernization installations and maintenance contracts
- Support for major clients assigned to you
Your profile:
- Completed basic technical training, ideally in the field of metal construction, electrical engineering, building technology, or similar
- Further training in the commercial field and specialization in management/organization and customer service
- Several years of professional experience in technical customer service in the field of building technology, building maintenance, or budget management and restoration
- At least five years of experience in managing a large decentralized team
- Native French or German speaker with very good knowledge of the other language required
- Excellent service-oriented organizational skills, analytical, methodical, and proactive approach to tasks
Our advantages:
Modern industrial company offering flexible working time models and a partnership culture, a personal company car, ongoing professional training, and its own pension fund with above-average benefits
Gilgen Door Systems SA | 1196 Gland | Gilgendoorsystems
If you are interested, we look forward to your online application.
If you would like more information, please contact Rolf Maurer, HR Director, +41 31 734 41 11, and Christian Winkler, Customer Service Director Switzerland, +41 31 734 46 12.
If you would like more information, please contact Rolf Maurer, HR Director, +41 31 734 41 11, and Christian Winkler, Customer Service Director Switzerland, +41 31 734 46 12.
