IT Retail Support Specialist (m/f/d)

High-quality fresh chocolate – that is what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries worldwide, and the trend is rising. The company's headquarters is located in the canton of Glarus. Against a picturesque Alpine backdrop, we produce our fresh chocolates here and continuously develop new, creative ideas in agile teams.

In our corporate division «Corporate Functions», various activities are bundled. In addition to our finance and IT services, this area also includes global marketing and sales management as well as human resources. Fresh ideas are generated here daily, which we lead to success together. Personal responsibility and collaborative work are particularly important to us. Do you want to be part of it too? Then come to us.

• You support our stores in Europe as 1st level support with IT disruptions and inquiries
• You additionally support the IT onsite support in North America and China as 2nd level support
• You are responsible with the team for the installation, maintenance, and support of cash register, payment, and other digital devices
• You assist in projects, such as the introduction of new IT solutions in the stores or their reopening / renovation
• You are willing to take on on-call duty for our stores in Europe for critical support cases

• You have completed training in the IT field or have comparable technical experience
• Ideally, you have experience in the retail environment or in the support of cash register systems
• You have an independent, reliable, and solution-oriented working style, including a high level of customer and service orientation
• You are willing to travel within Europe and have a category B driving license
• You can express yourself confidently in German and English, knowledge of French is an advantage

• An exciting work environment with motivated colleagues
• A position with a lot of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• Internal and external training opportunities
• Individual career opportunities
• Generous discounts on our products
• Chocolate at the workplace
• Free parking spaces
• Discounts at the Läderach café and staff restaurant

Sounds interesting? Then apply to us. Fabio Ferramosca , Talent Acquisition Partner, is happy to assist you with any questions.

We ask for your understanding that we do not consider external recruitment agencies for this position.