Quickline AG
Nidau
Yesterday
Online Customer Journey Manager
- 13 February 2026
- 100%
- Nidau
Job summary
Join Quickline, a leading provider in Switzerland's entertainment and communication sector! Enjoy a dynamic work environment with great benefits.
Tasks
- Develop our online platforms based on customer needs and goals.
- Design and optimize holistic online customer journeys across channels.
- Analyze KPIs and user feedback to enhance user experience continuously.
Skills
- Completed training in marketing, e-commerce, or related fields.
- Experience as a Product Owner in digital platforms and agile methods.
- Strong understanding of user behavior, SEO, and CMS.
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About the job
Nidau 80-100%
Quickline is one of the leading providers of entertainment and communication in Switzerland.
You are responsible for the further development of our online platforms and the analysis, conception, as well as continuous optimization of our digital customer journeys across all relevant online touchpoints. Your goal is to create a consistent, user-centered, and successful customer experience – from the first interaction to long-term customer retention.
You are responsible for the further development of our online platforms and the analysis, conception, as well as continuous optimization of our digital customer journeys across all relevant online touchpoints. Your goal is to create a consistent, user-centered, and successful customer experience – from the first interaction to long-term customer retention.
Online Customer Journey Manager
Your area of responsibility and design
- Responsibility and further development of the online platforms based on customer needs, company goals, and technical conditions
- Conception, implementation, and further development of holistic online customer journeys along all digital channels, with a focus on website and customer center
- Definition and analysis of KPIs, user data, and customer feedback for continuous optimization of the user experience
- Identification of pain points, optimization potentials, and conversion obstacles
- Close collaboration with agile development teams, marketing, UX/UI, and analytics managers
- Support in website publishing
What you should bring
- Completed education in marketing, e-commerce, digital business, business informatics, or comparable fields
- Several years of experience as a product owner of websites, portals, or complex digital platforms, in e-commerce or customer journey management, as well as with agile methods (Scrum, SAFE, etc.)
- Technical understanding of online platforms, very good understanding of user behavior and conversion optimization
- Knowledge: SEO/GEO, CMS
- Analytical thinking combined with conceptual strength, structured, independent, and solution-oriented working style
- Very good German and good English skills
What we can offer you
- Large scope for design and clear responsibility
- Agile environment with short decision-making paths
- Flexible working hours & hybrid work
- Attractive compensation and training offers
