ISS Schweiz
1219 Le Lignon
11 hours ago
Customer Service Manager (a)
- 01 May 2026
- 100%
- 1219 Le Lignon
Job summary
Join ISS as a Customer Service Manager, where we create vibrant workspaces.
Tasks
- Manage real estate and various on-site service providers effectively.
- Ensure high quality standards in buildings and implement improvements.
- Act as the main point of contact for users and service requests.
Skills
- University degree in hospitality, real estate, or facility management.
- Strong communication skills in French and basic German or English.
- Ability to manage multiple tasks with attention to detail.
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About the job
Customer Service Manager (a)At ISS, we all call ourselves "Placemakers". Our goal is to provide our clients with the best possible environment and to ensure they feel comfortable in their workplace. Our 14,000 employees/placers have a high level of service knowledge to meet the various needs of our clients. We deliver these according to the highest quality standards.
For the French-speaking Switzerland team, we are looking for a motivated and customer-oriented person, ready to take on responsibilities in a key role within a mandate in the telecommunications sector.
As the customer service manager, you will be responsible for managing and ensuring the operational performance of facility management (FM) service providers in the sub-portfolio assigned to you, in accordance with your role as regional service provider manager.
Your tasks:
- Manage real estate management as well as the various on-site service providers (services, property data, areas/occupants)
- Represent the interests of users / ensure communication between the client and stakeholders
- Guarantee a high level of quality in the buildings, implement corrective measures if necessary
- Overall and fiduciary management of the assigned real estate portfolio in the client’s interest
- Be the figurehead of the service provider and the first point of contact for users and other providers
- Be the contact person for all user requests regarding relocations, furniture, and occupancy
- Organise and validate projects and relocations
- Improve/optimise the space offering
- Be the contact person for the technical operation of the buildings
Your profile:
- University degree in hospitality, real estate management, facility management, or building technology
- Proven professional experience in real estate, facility management, hospitality, management and/or a related field such as building technology
- Driving licence (mandatory)
- Ability to manage unforeseen events calmly and efficiently
- Initiative, service orientation, interpersonal skills, and active listening ability
- Attention to detail: ability to pay attention to the smallest details to ensure high quality and service standards
- Ease in organising, monitoring tasks, and managing multiple files simultaneously
- Excellent command of French (minimum level C1)
- Good oral and written communication skills in German and/or English (minimum level B1)
Ready for us? We are ready for you.
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production sites, train stations, schools, and hospitals function and are pleasant to live in. Our 14,000 employees create living spaces throughout Switzerland where more than a million people feel comfortable and can thrive every day. ISS stands for innovation, quality of service, and direct relationships with clients.
As an employer, we rely on fair employment conditions, equal pay for work of equal value, and secure jobs. For us, respect is more than a promise – it is reflected in our five programmes and in more than 200 training and development opportunities. Because those who take on responsibilities must also offer prospects – and without us, many things would not work.
