Floor Porter

About Orient Express

A travel craftsman since 1883, Orient Express elevates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – followed by Orient Express Venice at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of the La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express sailing yachts, and finally, the return of the L'Orient Express train on the tracks. Since 2022, Orient Express has been part of Accor Group's flagship luxury brand collection, with a century-old heritage in high-quality hospitality and catering. In 2024, Accor and LVMH signed a strategic partnership to accelerate the development of Orient Express. Follow the journey on @orientexpress on Instagram or visit the website www.orient-express.com .

About Orient Express Venice at Palazzo Donà Giovannelli

Orient Express will open its second hotel in Italy in the exceptional city of Venice. Architect and interior designer Aline Amar d'Amman, together with her studio Culture in Architecture, has been commissioned to design and decorate the spaces.

Venice, once the gateway to Constantinople and a legendary stop of the Orient Express train – which opened in 1919 with the completion of the Simplon Tunnel connecting Switzerland to Italy – will be the site of the second Orient Express hotel, scheduled to open in 2026.

Our Housekeeping Porters play a crucial role in maintaining the impeccable cleanliness and presentation standards expected in our 5-star luxury hotel. They support the housekeeping team by ensuring that public areas, back-of-house areas, and guest room corridors are spotless and tidy, contributing to an exceptional guest experience.

Key Responsibilities:

Housekeeping Operations:

• Deliver fresh linen, towels, and guest amenities to floor pantries and Housekeepers' carts as needed.
• Collect soiled linen and towels from rooms and service areas, transporting them to the laundry.
• Empty waste and recycling bins from rooms and service areas, ensuring proper disposal.
• Assist Housekeepers with removing heavy waste, moving furniture, or other physically demanding tasks as required.
• Restock and organize housekeeping storerooms, pantries, and carts with supplies, ensuring they are always orderly and well-maintained.
• Handle special requests in guest rooms, such as extra towels, pillows, rollaway beds, or cribs, promptly and courteously.
• Ensure guests receive the detailed experiences outlined in the brand's Standard Operating Procedures (SOPs), local Orient Express SOPs, as well as Leading Quality Assurance (LQA) and Forbes Five Star standards, aiming to meet management's set goals.

Public and Back-of-House Area Cleaning:

• Clean, dust, vacuum, sweep, and mop all public spaces including lobbies, corridors, elevators, stairs, guest hallways, and public restrooms.
• Ensure public restrooms are constantly stocked with paper products, soap, and other supplies, and maintained to the highest hygiene standards throughout the day.
• Clean and polish furniture, fixtures, and decorative items in public areas.
• Empty and clean waste containers in all public and service areas.
• Maintain cleanliness of back-of-house areas such as employee break rooms, offices, and service corridors.
• Clean windows and glass surfaces in public areas according to schedule or as needed.

Equipment and Supplies Management:

• Use, clean, and properly maintain all cleaning equipment (e.g., vacuum cleaners, floor scrubbers, carts) and report any maintenance needs or malfunctions.
• Handle cleaning chemicals safely and correctly, following all Safety Data Sheet (SDS) guidelines and hotel procedures.
• Monitor inventory levels of cleaning supplies and report needs to the supervisor.

Guest Interaction and Safety:

• Respond promptly and courteously to guest requests, assisting when possible or directing them to the appropriate department.
• Maintain professional, friendly, and helpful behavior when interacting with guests and colleagues.
• Adhere to all hotel safety procedures, including proper handling of chemicals and reporting any hazards or suspicious activities.

• Manage linen through washing, dry cleaning, or ironing.
• Follow procedures for the above processes.
• Use laundry chemicals, solvents, and stain removers carefully as indicated.
• Label all items to be washed paying attention to room numbers and sequences.
• Pay special attention to any item requiring pre-wash soaking.
• Weigh all linen before loading into machines.
• Use laundry equipment as indicated and keep it in a clean condition.
• Participate in daily briefings with the Supervisor and perform daily tasks as indicated.
• Report to supervisors any stains or tears in guest and staff linen before starting the cleaning process. Also report any items left in pockets or jewelry on clothes.
• Ensure all guest requests and instructions are respected, e.g., folding pants, light starching, folded shirt, etc.
• Ensure the work area is kept clean and organized.
• Present guest and staff linen as indicated.
• Adhere to personal hygiene and appearance standards.
• Attend meetings and training sessions as required.
• Perform valet services if necessary, including linen delivery.

• Medical insurance, supplementary to that provided by the National Collective Labor Agreement and extended to the family unit.
• Meal vouchers.
• Annual leave.
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partners worldwide.
• Learning and development: Opportunities to develop your talent and grow within your property and worldwide!
• Our commitment to Diversity and Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.