Galexis AG
St. Gallen, Niederbipp oder Ecublens
2 months ago
Customer Service Specialist (w/m/d) 100%
- 11 February 2026
- 100%
- St. Gallen, Niederbipp oder Ecublens
Job summary
Join our team at Galenica and make a difference in healthcare. Enjoy a supportive work environment with great benefits.
Tasks
- Manage daily operations for our valued customers from home or onsite.
- Maintain close contact with clients, providing phone consultations.
- Optimize processes to enhance customer experience and satisfaction.
Skills
- Completed vocational training in pharmacy or healthcare is required.
- Strong communication skills in German and French are essential.
- Proficient in MS Office and familiar with SAP for efficiency.
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About the job
What you can achieve
- You take care of our valued customers and manage the daily business in a hybrid manner – either at our location or from the home office
- You maintain close contact with our customers and internal contacts by phone and in writing and conduct telephone consultations
- You distinguish yourself through your service mindset, can skillfully respond to customer needs, and actively contribute to continuously optimizing processes and maximizing the customer experience
- As part of the customer service and health network of Galenica, you actively shape the future of the team and the group
- You enjoy taking responsibility and making an impact in a dynamic, changing environment
- Professional handling of administrative tasks such as orders, invoicing, and complaints comes easily to you
What you bring with you
- You have completed vocational training in the pharmaceutical industry or healthcare and have good knowledge of medications. If you already have experience in customer service, this is an advantage
- You enjoy making phone calls, are responsible, communicative, and keep a cool head even in busy situations
- You are eager to work and have a precise, solution-oriented, and efficient working style
- You are familiar with common MS Office programs and have had some contact with SAP, which is an advantage
- You can express yourself precisely in German and French
- You are willing to work flexible shifts to ensure optimal customer care: Monday to Friday between 07:30 - 19:00 / Saturdays 8:30 - 13:30
5 weeks of vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks of maternity leave (100% salary) and 20 days of paternity leave (100% salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
Mobile and flexible working in coordination with the team
