e-Channels Service Centre 1st Level Front & Client Advisor 100% (f/m/d)

13 May 2026
100%
Zürich

Job summary

Join Julius Baer as an e-Channels Service Centre Advisor. Shape the future of wealth management with us!

Tasks

Act as the first contact for Private Banking clients regarding e-Channels tools.
Handle inquiries from clients and advisors in multiple languages.
Document and manage requests in the ticketing system efficiently.

Skills

Completed commercial training, ideally in banking or a diploma.
Strong communication skills in German and English, with other languages a plus.
Technical proficiency in Microsoft and MAC OS, with online support knowledge.

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About the job

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Join our team as a e-Channels Service Centre 1st Level Front & Client Advisor.

YOUR TASKS

First contact for Private Banking clients and external asset managers regarding Julius Baer e-Channels tools
Processing and responding to oral and written enquiries from clients and internal client advisors in German, English and Spanish (preferably Italian and/or French)
Analysis and resolution of problems, communication and maintenance of the knowledge database
Daily documentation and management of all enquiries in the designated ticketing system including pending item management
Active participation in optimisation and further development of operational processes in the Service Centre

YOUR PROFILE

Completed commercial apprenticeship, preferably at a bank, or school-leaving certificate (Matura)
Good banking knowledge as well as interest and understanding of financial products are prerequisites
Several years of experience as a 1st Level Call Agent at a financial service provider or in Private Banking
Confident German, very good English skills, preferably Italian, Spanish and/or French spoken and written
Communication talent and confident conversational skills; effortless handling of conflict situations; targeted and efficient communication
Willingness to work in shifts (operating hours 08:00 – 20:00)
User knowledge of Microsoft operating systems and MAC OS
Online and technical affinity (Internet, Mobile & PC support), general technical understanding
Accurate and efficient working style
Resilient and able to work under pressure
Team-oriented personality, always focused on internal as well as external clients

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site .

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