Customer Success Support

About the job

We are looking for you as...

Customer Success Support

Abrantix AG, headquartered in Switzerland, is an international provider of payment software and technologies. Through our software ReconHub, our customers can fully automate the reconciliation of payment transactions of all kinds and post them to financial accounting.

We are an innovative and open-minded team with a high level of technical and accounting understanding and skills. Our goal is to ensure that ReconHub functions to the complete satisfaction of our customers.

You will strengthen our Customer Success ReconHub department in Zurich and Munich.

You are the first point of contact for our customers' questions and keep an overview of open customer inquiries. Additionally, you support the team in implementing new projects.

• Challenging and exciting inquiries from various industries.
• Close collaboration with different departments and stakeholders in Zurich and Munich.
• The opportunity to establish and develop yourself in an internationally growing environment.
• You are part of a motivated and well-coordinated team that supports each other to continuously improve ReconHub.
• You process and resolve support requests at the 1st level.
• You keep an overview of all support requests and regularly check them.
• You conduct training sessions on-site or remotely with customers.
• You execute data orders and check them in ReconHub for completeness.
• You support our customers and the internal team in configuring ReconHub.
• Attractive employment conditions with 5 weeks of vacation.
• You enjoy interacting with external customers and handle their inquiries with a positive and service-oriented attitude.
• You work independently and reliably with high self-confidence and motivation to learn new things.
• Complex inquiries and a dynamic environment motivate you to find the best solution for our customers.
• You demonstrate a high level of commitment and remain calm in stressful situations.
• You have a technical flair. Knowledge of accounting and cashless payment transactions is an advantage.
• You communicate clearly and understandably with various stakeholders in German and English. Additional languages (e.g., French) are an advantage.
• You have completed training in a commercial or technical field.
• You have very good knowledge of and interest in common Windows applications.