Junior Reservations Agent

About the job

Company Description

Revel in an elevated experience at Geneva's only all-suite hotel set on the crystal blue shores of Lake Geneva. Step inside the hotel's elegant, belle époque facade to an opulent interior completely reimagined by Pierre-Yves Rochon to experience 26 exceptional suites, each with a unique design and nature-framing views. Discover exceptional gastronomy curated by The Bastion Collection, at the two MICHELIN-star L'Atelier Robuchon, gather at the convivial heart of the hotel at Le Jardinier and toast to the vibrant Bar 37. Complement your stay at the wellbeing oasis, Spa Guerlain, with indulgent treatments, sauna, and Geneva's longest indoor swimming pool.

Job Description

JOB DESCRIPTION

Reporting to the Director of Revenue Management & Reservations, you will work as a Junior Reservations Agent within a team of three and be a true ambassador of the luxury service offered to our clientele.

Your daily tasks will be as follows:

• You manage reservations by telephone and email, in accordance with the current pricing policy.
• You are responsible for creating an authentic, informative, and personalised booking experience by accurately entering client details.
• You are able to respond to client enquiries regarding room bookings, availability, general accommodation questions, prices, and special offers.
• You ensure that all financial and billing transactions are executed accurately and efficiently on behalf of clients.
• Work closely with the Front Office teams.
• You handle the processing of booking confirmations, modifications, and cancellations.
• You advise clients and promote the various hotel services through upselling methods.

Job Benefits:

• A luxurious working environment on the shores of Lake Geneva
• A warm and dynamic atmosphere
• A small, close-knit team
• Discounts at our retail outlets The Woodward Geneva
• Laundry service
• Preferential rates on overnight stays within the Auberge Collection group

Qualifications

• Experience: You hold a diploma from a hospitality school and have initial experience in a 5* / Palace establishment.
• Personality: A service-oriented mindset, excellent interpersonal skills, and a good team spirit are the main qualities sought for this position.
• Languages: Must speak, read, and write French and English. A third language would be a plus.
• Availability: From 15 June 2026, with a work schedule including every other Saturday.

The teams at The Woodward Geneva are waiting for you to live an exceptional experience!

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.