ELCOTHERM AG
Winterthur
Yesterday
SERVICE CENTRE EMPLOYEE 70-80% (M/F)
- 27 May 2026
- 70 – 80%
- Permanent position
- Winterthur
Job summary
Join ELCO's Mitarbeiter Service Center team (70-80%) in Winterthur! Enjoy a dynamic work environment with modern infrastructure.
Tasks
- Communicate with customers and service technicians via phone.
- Optimize the scheduling of assigned service technicians effectively.
- Plan urgent interventions and updates on service tasks.
Skills
- Completed EFZ training in a customer-oriented field required.
- Strong communication skills in German are essential.
- Customer-focused problem-solving abilities are a must.
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About the job
SERVICE CENTRE EMPLOYEE 70-80% (M/F)
ELCO offers premium heating solutions with first-class service aimed at fulfilling our customers' wishes throughout the entire lifecycle of products and heating systems.
The focus is on excellent advice as well as convincing products and heating systems.
ELCO has been a leader for decades in burner, condensing, and solar technology and is represented across Europe with 1.7 million installed heating systems.
Since 1928, ELCO has been a leading European brand offering intelligent solutions and technologies tailored to the needs of private and commercial projects, ensuring maximum energy savings.
Your tasks:
- Telephone contact with customers and service technicians
- Optimal scheduling of assigned service technicians
- Planning and updating urgent deployments
- Planning of commissioning, burner replacements, and partial renovations
- Assisting with weekly and monthly planning of future maintenance deployments
- Support with projects and implementation of new processes
- Master data maintenance
What we expect:
- Completed basic vocational training (EFZ) in a customer-focused sector
- Experience in the commercial field is an advantage
- Confident communication in German
- Oral English and French skills are an advantage
- Strong communication and negotiation skills
- High customer and exceptional solution orientation
- Technical understanding is an advantage
Your opportunity:
You have the chance to strengthen a versatile, lively, and motivated team with your personality. You can expect a responsible, varied, and communicative role in an internationally active company. You will find a pleasant working environment with the possibility to work from home (Smart Working) as well as modern infrastructure directly at Winterthur station.
Does this challenge appeal to you? Then we look forward to receiving your online application.
Please submit applications exclusively online.
Applications received by e-mail or post will not be considered.
We are committed to the principle of equal employment opportunities for all people by providing an accessible, welcoming, and inclusive working environment in accordance with legal obligations.
ELCO offers premium heating solutions with first-class service aimed at fulfilling our customers' wishes throughout the entire lifecycle of products and heating systems.
The focus is on excellent advice as well as convincing products and heating systems.
ELCO has been a leader for decades in burner, condensing, and solar technology and is represented across Europe with 1.7 million installed heating systems.
Since 1928, ELCO has been a leading European brand offering intelligent solutions and technologies tailored to the needs of private and commercial projects, ensuring maximum energy savings.
Your tasks:
- Telephone contact with customers and service technicians
- Optimal scheduling of assigned service technicians
- Planning and updating urgent deployments
- Planning of commissioning, burner replacements, and partial renovations
- Assisting with weekly and monthly planning of future maintenance deployments
- Support with projects and implementation of new processes
- Master data maintenance
What we expect:
- Completed basic vocational training (EFZ) in a customer-focused sector
- Experience in the commercial field is an advantage
- Confident communication in German
- Oral English and French skills are an advantage
- Strong communication and negotiation skills
- High customer and exceptional solution orientation
- Technical understanding is an advantage
Your opportunity:
You have the chance to strengthen a versatile, lively, and motivated team with your personality. You can expect a responsible, varied, and communicative role in an internationally active company. You will find a pleasant working environment with the possibility to work from home (Smart Working) as well as modern infrastructure directly at Winterthur station.
Does this challenge appeal to you? Then we look forward to receiving your online application.
Please submit applications exclusively online.
Applications received by e-mail or post will not be considered.
We are committed to the principle of equal employment opportunities for all people by providing an accessible, welcoming, and inclusive working environment in accordance with legal obligations.
Winterthur, CH, 8400
